IT Support Specialist 2

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our IT Support Specialist 2 in the Desktop Services Team. Desktop Services is the team that supports hardware for end-users at the Enterprise level, supports patching, imaging, and software packages. As a key member of our Desktop Services team, you will be responsible for making sure that desk set-ups are completed for new hires, working out of Choice’s ServiceNow ticketing system, image systems through Auto Pilot and Jamf, and working with our internal customers that office or field-based.

Are you driven and have a desire to start your career in IT? We invite you to apply today for our IT Support Specialist 2 role today and #MakeItYourChoice.

Your Responsibilities

• Working tickets from ServiceNow

• Configure, image, reimage, troubleshoot hardware and software issues

• Troubleshooting issues pertaining to Windows 11, O365, Autopilot, Intune, JAMF, and MAC OS

• Taking directions from Desktop Engineers to support major projects and initiatives

• Hardware deployment and collection for the company.  Desk set-ups for New Hires, collection and tracking of hardware.  Maintaining and providing records of current asset levels.

• Resolving escalations from the IT Service Desk and handling client support requests as well as taking ownership of product issues and ensuring closure is achieved.

Your Experience, Skills & Competencies

• Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience, or an equivalent combination of education and experience

• Operating Systems: Proficiency in Windows 11, macOS, and Linux

• Hardware Knowledge: Understanding of computer hardware components and peripherals.

• Networking Basics: Knowledge of IP addresses, DNS, routers, and switches

• Software Troubleshooting: Ability to diagnose and resolve software issues, including familiarity with Office 365 and other common applications

• Scripting: Basic knowledge of scripting languages like PowerShell

• Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently

• Communication: Ability to explain technical concepts to non-technical users clearly

• Customer Service: A customer-oriented approach to ensure user satisfaction

• Time Management: Ability to prioritize tasks and manage multiple issues simultaneously

Your Team

This is an individual contributor role that will report to the Desktop Services Manager. You will have 3 peer teammate(s) and collaborate with cross-functional departments on a regular basis.

Your Work Location

As our IT Support Specialist 2, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

The IT Support Specialist role is expected to support our in office associates.  This role will require you to be in office 5 days a week during normal work hours between 8AM – 5PM.

Salary Range

The salary range for this position is $60,000 - $66,000 annually.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage

• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

• Financial benefits for retirement and health savings

• Employee recognition programs

• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.