Executive Desktop Support

Company Overview

Every firm has a culture – the values, beliefs, methodology, attitudes and standards that reflect an organization’s DNA. But the truly inspiring firms – the game-changers, the industry leaders and the disruptors – have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over the years, we have purposefully built and nurtured our client-first culture.

Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service. The firm’s clients—including individuals, families, family offices, endowments, foundations, charities, institutions, consultants, and financial intermediaries—are served by over 900 colleagues worldwide, all of whom are equity owners of the firm. 

Austin | Baltimore | Boston | Delaware | Frankfurt | London | Nashville | New York | North Carolina | San Francisco | Singapore | Southern California | Tokyo | Virginia | Washington, D.C

Job Description

As an Executive Desktop Support Specialist you will provide top-tier technical assistance to our C-level executives and senior management. This role demands excellent problem-solving skills, a calm and professional demeanor, and the ability to handle high-pressure situations.

You Are:

Customer oriented - You will need to be able to deliver a high level of customer support and training to colleagues at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue.

A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks.

A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed.

Able to take ownership of tasks and see them to their resolution - When gaps in processes or a lack of accountability are identified, you take ownership and ensure that these needs are met.

Comfortable with a wide array of technology – We are responsible for supporting a number of technology systems and provide comprehensive support to employees that require support.

A team player – You will be working with teammates and supporting colleagues in multiple office locations. Being based in our Baltimore Office, you will be part of a local technology team and responsible for providing effective technology support to the Baltimore Office colleagues. Frequent travel to our other offices will be required. You will also work with the greater technology team and will need to be able to take into account differing office cultures and communication styles.

Key Responsibilities

• Provide dedicated support to executives, ensuring their technology needs are met promptly.

• Provide off-site support at executive properties.

• Provide training and documentation to executives for new tools and software.

• Troubleshoot and resolve hardware and software issues on desktops, laptops, mobile devices, and peripheral equipment.

• Evaluate and manage inbound email phishing attempts.

• Manage and resolve support tickets in a timely manner, with a focus on minimizing downtime.

• Conduct regular system updates, patches, and backups to ensure system integrity and security.

• Collaborate with IT teams to escalate and resolve complex issues swiftly.

• Maintain accurate records of support activities and asset management.

• Deliver support during scheduled on-call support hours.

Minimum Qualifications

• 5+ years of proven experience in a desktop support role, with previous experience supporting particularly with executive-level clients.

• Strong knowledge of Windows and macOS operating systems, as well as mobile OS (iOS/Android).

• Excellent communication skills, both written and verbal.

• Ability to prioritize tasks effectively and manage time efficiently.

• Professional demeanor with strong interpersonal skills.

• Possess experience with Salesforce.

• Understanding of enterprise security remediation and patch management.

• Familiarity with AV systems and remote conferencing tools (Zoom, Teams, WebEx).

• Familiarity with the ITIL framework and ITIL methodologies.

• Ability to act as a resource or a lead on technology projects.

• Ability to serve as a point of contact for third party vendors and technicians.

• Occasional travel, including international trips

• This position requires a flexible schedule, which may include nights, weekends, holidays and on call/after hours.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Strong analytical and creative problem-solving skills to resolve highly complex technical incidents and improve existing processes.

• Ability to implement changes through informal influence and technical leadership.

• Ability to mentor and train colleagues.

Salary: $75-100k. Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).

Benefits

At Brown Advisory we offer a competitive compensation package, including full benefits.
•    Medical
•    Dental
•    Vision
•    Wellness program participation incentive
•    Financial wellness program
•    Gym membership discounts
•    Fitness event fee reimbursement
•    Corporate gym membership discounts
•    Colleague Assistance Program
•    Telemedicine Program (for those enrolled in Medical)
•    Adoption Benefits
•    Daycare late pick-up fee reimbursement
•    Basic Life & Accidental Death & Dismemberment Insurance
•    Voluntary Life & Accidental Death & Dismemberment Insurance
•    Short Term Disability
•    Paid parental leave
•    Group Long Term Disability
•    Pet Insurance
•    401(k) (50% employer match up to IRS limit, 4 year vesting)

Brown Advisory is an Equal Employment Opportunity Employer.