Community Manager

Company Description

Who We are

With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM.

Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen.

If you want to learn more about our culture and work environment, we invite you to consult the real opinions we have on Glassdoor.

Job Description

As Community Manager at Doctoralia, your main focus will be building and nurturing an engaged community of patients and healthcare professionals by creating high-quality, impactful content and fostering meaningful interactions across digital platforms. The Community Manager will be responsible for driving brand awareness, engagement, and trust while ensuring content production is efficient, data-driven, and aligned with the company’s goals.
This role is ideal for candidates with exceptional communication skills, both written and verbal, with the ability to adapt tone and style for different audiences. The ideal candidate has proven experience managing professional social media accounts and creating content for diverse audiences, basic design and video editing skills to produce self-sufficient content, and ability to balance creative and analytical approaches to drive measurable results.
How would you be impacting our mission?
1. Plan, create, and execute content strategies tailored for healthcare professionals and patients on social media platforms, blogs, and other digital channels.
2. Design and produce multimedia content (images, videos, infographics) and record short-form videos to promote engagement.
3. Manage social media accounts, including posting, responding to comments and messages, and monitoring platform activity.
4. Develop and implement strategies to grow online communities and foster positive brand interactions.
5. Analyze performance metrics to refine content strategies and ensure alignment with engagement and growth goals.
6. Collaborate with internal teams (Marketing, Product, and Customer Success) to ensure consistency in messaging and alignment with company initiatives.
7. Stay updated on social media trends, algorithm changes, and best practices to maintain a competitive edge.
8. Act as the voice of the brand in online interactions, ensuring professionalism, empathy, and accuracy.
9. Conduct community feedback collection and share insights with the team to improve offerings and user experience.

Qualifications

What will help you thrive?

• Proficiency in social media platforms (e.g., Instagram, Facebook, LinkedIn, TikTok) and scheduling tools (e.g., Hootsuite, Buffer).
• Basic knowledge of graphic design tools (e.g., Canva, Adobe Photoshop, Illustrator) and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, Capcut).
• Familiarity with analytics tools (e.g., Google Analytics, platform-specific insights) to monitor performance and ROI.
• Understanding of SEO principles and strategies for social media content optimization.
• Proactive attitude and the ability to work independently while collaborating effectively with teams.

Additional Information

• Prestaciones de Ley + Superiores
• 22 días de vacaciones
• Día de cumpleaños compensatorio
• Totalpass y Descuentos con Ticketmaster
• Vales de despensa
• Seguro de gastos médicos y seguro de vida
• Plan de acciones de la compañía
• Clases de ingles con costo preferencial
• Esquema hibrido de Lunes a Viernes