Community Manager, APJ

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Community Manager, APJ

Why We Have This Role

We are looking for an exceptional Community Manager to lead and grow our XM Leaders Community in the Asia-Pacific and Japan (APJ) region. This role is critical for bringing together leaders who are passionate about experience management (XM). You will develop and execute community strategies while nurturing a supportive and active community environment that emphasizes brand loyalty by creating engaging online and in-person events, content, and initiatives that help members connect, share ideas, and learn from each other. While this role is based in the APJ region, you will also support community activities around the globe. The XM Leaders Community aims to help members grow their unique potential and career opportunities, gain industry insights, collaborate with peers, and build sustainable connections for XM professionals that enhance their experiences, while helping them see value in the Qualtrics brand and product offerings.

How You’ll Find Success

• A strong understanding of the different cultures and experience management business practices within the APJ region, including proficiency in multiple APJ languages.
• Experience in building and managing both online and offline communities with good engagement results.
• Proven ability to moderate discussions and engage with community members, showing empathy and understanding their diverse backgrounds.
• Great communication skills enabling you to connect with different groups within the community, acting as the face and voice of the Qualtrics brand.
• Attention to detail and the ability to manage multiple events and projects simultaneously, demonstrating proven success in cross-organizational program delivery in complex enterprises.
• An innovative mindset to create fun and effective ways to engage community members, with a focus on tracking and analyzing community engagement metrics to improve initiatives. You will also prioritize knowledge management and narrative creation involving research and storytelling to produce valuable content.

How You’ll Grow

By joining our team, you will be part of a forward-thinking and supportive environment that encourages your personal and professional development. You will have the opportunity to influence the XM Leaders Community while working with teams around the world. Here’s how you’ll grow in this role:

• Skill Development: Enhance your community building, digital and in-person engagement, and strategic planning skills in a fast-paced environment.
• Global Exposure: Collaborate with cross-functional teams, including industry experts, Customer Success, and Sales, to align community initiatives with overall business goals, stimulate demand for new XM programs, and support community advocacy across the globe.
• Leadership Opportunities: Take on important projects that allow you to showcase your initiative and creativity in building amazing community experiences.
• Networking: Connect with industry leaders and peers while hosting specific interest groups within the community, such as Customer Experience and Employee Experience, expanding your professional network within and beyond the organization.
• Continuous Learning: Access resources and training that keep you informed about the latest trends and best practices in community management and experience management, including staying updated on digital technology trends.

Things You’ll Do

• Develop and run engagement strategies that get community members involved in both online and in-person events.
• Create relevant content and programs, such as blogs, webinars, workshops, and newsletters, that cater to our community of XM Leaders.
• Enhance brand loyalty by developing a sense of belonging among community members for long-term business success.
• Act as the face and voice of the brand by engaging directly with community members and moderating community discussions.
• Encourage open communication between community members and Qualtrics, actively gathering and delivering community feedback to improve our community offerings.
• Create and maintain a content marketing plan and editorial calendar, ensuring community feedback is understood and acted upon.
• Work together with regional teams to ensure our community strategies match our overall goals and adapt global initiatives to fit local needs.
• Use data and KPIs to understand community engagement and improve events based on what members and Qualtrics want and need.
• Host online and in-person community events that strengthen connections and expand our network throughout the APJ region while also supporting global community activities. Focus on helping members grow, learn, collaborate, and connect.

What We’re Looking For On Your Resume

• 5+ years of experience in community management, social engagement, or a similar role, especially in the APJ region.
• Working knowledge/experience of the experience management industry. 
• Proven success in building and managing communities, showing measurable results in engagement and loyalty.
• A bachelor’s degree in Marketing, Communications, or a relevant field; advanced education or specialization in Community Building is a plus.
• Experience in the technology sector or ideally experience management industry is preferred.
• Strong understanding of cultural differences, with knowledge of multiple regional languages preferred.
• Familiarity with community management tools, event platforms, and data analytics to help make informed decisions.
• A passion for connecting and collaborating within diverse communities.
• Ability to travel in the APJ region and on occasion, globally. 

What You Should Know About This Team

We are a dynamic and passionate team dedicated to transforming how our brand connects with leaders in experience management. We embrace diversity and the unique perspectives each team member brings, and we're excited about the journey ahead. Here’s what you should know about our team:

• Collaborative Spirit: We thrive on teamwork and open communication, supporting each other as we work toward common goals.
• Innovative Mindset: Creativity and ongoing improvement are at the heart of what we do, with a focus on enhancing community engagement through data-driven insights.
• Cultural Appreciation: We celebrate the rich cultural heritage of different regions globally and value learning from one another to strengthen our global community.
• Data-Driven Decisions: While we are passionate about community engagement, we rely on data to guide our strategies and measure our success.
• Mission-Driven: Our commitment to building connections and driving positive experiences is what unites us, and we actively seek to make a difference for our community members.

Our Team’s Favorite Perks and Benefits

• Opportunity to play a key role in expanding Qualtrics' presence in the APJ and global market.
• Work with a dynamic, global team that values innovation and strategic thinking.
• Competitive compensation and professional development opportunities.
• Chance to work with cutting-edge experience management technology.
• Read more about at our benefits at qualtrics.com/careers/us/en/apj-benefits.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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