The Role
This role involves managing community engagements, project deadlines, client relationships, organizational tasks, and industry knowledge. Responsibilities include community engagement, project management, client management, organization, file management, pitches, presentations, and staying updated on industry trends. Ideal for fresh graduates with a passion for customer relationships and project coordination.
Summary Generated by Built In
Salary Range: PHP 20,000 - 23,000
Responsibilities:
- Community Engagement
- Manage clients’ customer touchpoints in alignment with their tone of voice, brand identity, and established processes
- Collaborate with clients to identify opportunities for enhancing engagements and fostering a community of loyal followers.
- Initiate and sustain meaningful conversations within Skyrocket’s and the clients' communities to drive engagement and customer retention.
- Track, measure, and analyze activities related to community management to optimize performance.
- Maintain up-to-date knowledge of clients' brands, products, and services to represent them effectively across various communities.
- Generate reports based on community queries received from different social media channels.
- Project Management
- Efficiently manage teams and resources to meet strict deadlines and project objectives
- Establish clear and open communication among stakeholders to ensure a thorough understanding of client needs.
- Develop comprehensive project briefs to document and communicate clients' needs effectively
- Maintain a high level of diligence and attention to detail in everyday responsibilities
- Manage late deliverables effectively to ensure overall project deadlines are met.
- Utilize project planning tools like Instagantt to create project plans and Gantt charts for transparent client visibility.
- Embrace and incorporate AI technologies into daily work processes.
- Collaborate effectively with team members and adapt to changing work assignments.
- Coordinate the successful delivery and launch of projects and deliverables.
- Client Management
- Develop onboarding materials, including decks or slides, as necessary for new clients.
- Collaborate with Relationship Managers to streamline processes and provide proactive recommendations for improvement.
- Maintain strong relationships with internal teams, especially the Relationship Management team, to ensure seamless task completion.
- Maintain productivity tracking sheets for community management tasks.
- Develop proficiency in tools like Canva and writing techniques for community building.
- Prepare and present comprehensive end-of-month reports for clients, incorporating data analysis and insights.
- Offer ongoing support and assistance with ad hoc tasks as assigned.
- Organization and File Management
- Maintain systematic storage and organization of client files within designated Google Drive folders, including assets, documentation, briefs, internal team deliverables, cost estimates, invoices, contracts, administrative documents and other relevant materials
- Ensure proper permissions are set for all files to maintain confidentiality and data security
- Pitches and Presentations:
- Participate in pitch presentations and brainstorming sessions, providing support and insights in community management
- Assist in preparing presentation materials and communicating ideas effectively to internal teams and clients.
- Industry Knowledge
- Be knowledgeable on market developments and opportunities around the advertising, digital, creative, technology, marketing, and consulting industries
- Stay updated on industry trends and best practices related to creative operations and project management
- Participate in training programs and workshops to enhance skills and knowledge in operational processes and tools
- Collaborate with team members to share insights and best practices for continuous improvement
Key Performance Indicators (KPIs):
- Number of engagements (likes, shares, comments, follower growth, etc.) across various social media platforms
- Percentage of increase in community size and engagement over time
- Client satisfaction scores based on evaluations, focusing on strategy, campaign execution, and creative work
- Number of positive client testimonials or endorsements received for creative work, collaboration, and overall satisfaction
- Percentage of clients retained over a specified period
- Percentage of tasks and deliverables completed on time and within scope across various projects
- Number of successful project completions against the total number of projects undertaken within a given period
Requirements:
- Familiarity with Digital Marketing, Advertising, Creative, Technology, and general advertising industry knowledge is a plus
- Proficiency in Google Suite products, especially Google Sheets
- Familiarity with social media tools such as MyAlice, Sprout Social, Sprinklr, Mentionlytics, and Clockify is a plus
- Highly organized, particularly in utilizing digital collaboration tools such as Google Drive, Notion, and ClickUp
- Exceptional interpersonal and public relations skills
- Outstanding verbal and written communication abilities
- Can work independently and as part of a team
- Collaborative mindset with a proactive approach and being initiative
- Dedication to customer satisfaction and enhancing the customer experience
The Company
What We Do
Skyrocket Studios is a Branding, Design, and Information Technology services provider focused only on providing the best for your business, offering content marketing services, branding & digital strategy, and user experience design.
linktr.ee/skyrocketstudiosph
