About Amartha
At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.
About the Role
We are seeking passionate and community-focused individuals to join our team as Community Specialists. These roles will be responsible for building and nurturing vibrant communities around our products and services. We’re hiring Community Specialists for specific community segments: Mitra/grassroots communities, retail lenders, and agents. Additional communities may be developed in the future. The ideal candidates will combine strong interpersonal skills with data-driven approaches to foster engagement, gather insights, and drive community growth.
Key Responsibilities
Community Building & Engagement:
- Engagement strategies to specific community segments.
- Curate and distribute content that adds value to members.
- Organize both online and offline discussions, events, and meetups.
- Build and nurture relationships with key members and potential advocates.
Community Growth & Retention:
- Develop strategies to foster community growth and retention.
- Focus on onboarding new members and increasing participation.
- Track growth metrics and implement retention strategies to sustain engagement.
Feedback Collection & Insights:
- Collect community feedback and generate actionable insights.
- Share findings with internal teams to guide product or service improvements.
Cross-Functional Collaboration:
- Collaborate with departments such as product, HR, marketing, and others.
- Align community initiatives with overall business objectives and advocate for community needs.
- A Bachelor’s degree in Marketing, Communications, Business, or a related field
- Proficient in community management platforms and social media tools.
- Knowledge of content creation and design tools.
- Experience with data analysis and community metrics.
- Familiarity with CRM systems, email communication, and event management platforms.
- Excellent communication and interpersonal abilities.
- Empathy and cultural sensitivity.
- Strong organizational skills and the ability to work independently.
- Experience with similar community segments like financial services or grassroots networks.
- Knowledge of the financial services industry and its products.
- Background in customer success, relationship management, or event organizing.
Top Skills
What We Do
We are a prosperity platform company to harmoniously build a strong economy from the grassroots in order to realize the grassroots communities of technology equity, inclusiveness and sustainability.
We believe prosperity platform is the right solution to deliver high quality digital financial services and to bridge the gap that brings shared prosperity to the World.
Amartha’s Team are highly compassionate people who are impatient to deliver their impacts to alleviate the sufferings of others.
Working at Amartha means you are part of dynamic and compassionate team who make impact on daily basis. It means you sign up for a high-paced environment where everyone is taking part in achieving success and make other people happier.
It also means you wake up every single day energized, and excited of what’s next to be done to help Indonesia and the world a more equitable and prosperous place to live for everyone.
It means you feel special, as whatever you do with Amartha makes a dent in the universe, healing the world a day at a time.
Working at Amartha means you are ready to help and alleviate each other, contribute your best with empathy and passion. As we go long miles, you need a team to achieve your success.
Working at Amartha means you have made a conscious choice to embark on a journey to creating a less painful world. A journey that makes you feel good, that you have contributed to a meaningful work every single day.
Join our impact mission! Check our career page now👉🏼 https://careers.amartha.com/
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