Community Engagement Manager

About the Role:

Grade Level (for internal use):

10

Community Engagement Manager

Role Overview: The Community Engagement Manager is responsible for fostering and managing relationships within the S&P Global Commodity Insights Community. This role is key in driving engagement, building meaningful connections, and ensuring members are maximizing the value of their participation in the community. The position requires a proactive, data-driven approach to community management, utilizing digital tools and platforms to enhance member experiences and promote ongoing engagement.

What's in it for you: As the Community Engagement Manager, you'll have the opportunity to shape a dynamic, high-impact digital community, driving meaningful connections, fostering industry relationships, and contributing to the long-term success of S&P Global Commodity Insights platform—all while leveraging your expertise in digital engagement and industry knowledge to make a real difference.

Key Responsibilities:

• Build and Maintain Relationships: Develop and nurture strong, lasting relationships with community members, stakeholders, and industry influencers, ensuring engagement with the community remains active and valuable.

 • Understand Member Needs: Actively listen to and understand the goals, challenges, and priorities of community members. Leverage insights to deliver personalized, relevant content and engagement opportunities that align with their professional needs.

 • Advocate for Members: Serve as the voice of the community internally, ensuring members’ feedback and concerns are communicated and addressed. Champion members' needs to other teams within S&P Global to ensure value is consistently delivered.

 • Strategic Engagement: Continuously engage with community members through various channels (discussions, webinars, feedback, etc.), gathering insights about their challenges and uncovering new opportunities to support their success.

 • Collaborate Across Teams: Work closely with commercial, content, research, and other internal teams to ensure members receive the best possible experience and value. Act as a liaison to drive cross-functional collaboration for member satisfaction and community growth.

 • Drive Community Value: Encourage active participation, content sharing, and deeper engagement from community members. Help members recognize the full value of the resources available within the community, increasing their ongoing involvement and satisfaction.

 • Promote Platform Utilization: Drive the adoption of key features, tools, and resources within the community, ensuring members understand how to make the most of their membership to achieve personal and professional growth.

 • Content and Event Engagement: Identify and facilitate relevant content, discussions, and events that will resonate with community members, further enhancing their connection to the S&P Global Commodity Insights platform.

• Fostering Positive Community Dynamics: Proactively address challenges and resolve conflicts within the community, maintaining a professional and supportive approach to cultivate a harmonious and inclusive environment.

• Brand Advocacy and External Engagement: Represent S&P Global Commodity Insights externally, engaging with industry influencers, thought leaders, and partners to enhance the community’s presence in the market.

• Member Retention and Growth Strategy: Develop strategies for member retention and growth, ensuring long-term engagement and loyalty through tailored interactions and value-driven content.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant certifications in community management or engagement are a plus.

• Minimum of 3 years of experience in digital community management, engagement, or customer success.

• Proven experience in building and nurturing strong relationships with stakeholders, industry influencers to drive engagement and value.

• Excellent communication and interpersonal skills.

• Demonstrated success in developing and executing strategies to increase community participation, content sharing, and overall member satisfaction.

• Proven ability to analyze metrics, gather actionable insights, and apply them to continuously improve engagement efforts.

• Experience in managing in-person and virtual events, and also creating compelling content to drive member engagement and education.

• Strong understanding of community platforms and systems would be an advantage to your application.

• Fluency in one or more European languages is preferred, enhancing your ability to engage with a diverse, global community.

The Community Engagement Manager will play a critical role in ensuring the long-term growth and success of the community. This position requires a proactive and collaborative approach to managing relationships, gathering feedback, and aligning internal teams to meet the evolving needs of the community. The ultimate goal is to create a dynamic, responsive, and supportive environment that drives member satisfaction, engagement, and loyalty within the S&P Global Commodity Insights Community.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)