Community Associate- Namibia

Company Description

Co-creation HUB is the leading pan-African creative and innovation ecosystem enabler. In 2010, we started out as Nigeria's premier innovation center dedicated to accelerating the application of social capital and technology for economic prosperity in Nigeria. We have since grown our physical presence to five cities (Lagos, Abuja, Kigali, Nairobi and Windhoek) across Africa and we work closely with stakeholders - including entrepreneurs, civil society organizations, government, and private sector - to identify and nurture novel solutions to social challenges in Africa.

In February 2019, Co-creation HUB opened a Design Lab and Research & Development Centre (CcHUB Design Lab) in Kigali, Rwanda focused on innovating for social impact. Our Kigali Centre collaborates with global stakeholders to explore the application of technology to solve Africa’s systemic problems in public health, education, and governance. In September 2019, we acquired iHUB in Nairobi, Kenya and in 2023 we opened Co- creation HUB in Windhoek, Namibia. This expansion plan was intentional in realizing our vision to be Africa's leading pan-African creative and innovation ecosystem enabler.

Since its establishment, CcHUB has supported the development and launch of more than 10,000 innovative technology companies solving social challenges across Africa in areas including budget transparency, agtech, education, fintech, healthcare delivery, creative economy and sustainability.

Job Description

Job Description.

As a Community Associate, you are arguably one of the most important elements when creating and maintaining a vibrant co-working community. As a member of the community team, you will collaborate with the community manager to create innovative and exciting ways to engage and manage the iHUB community.

The Community Associate will assist in identifying and thoroughly understanding the various groups of the iHub Community, which include startups, entrepreneurs, investors, businesses, and so on, and will raise awareness of CcHUB projects using creative, clear, and compelling methods, including but not limited to social media.

Key Responsibilities

Coworking Space Membership 

• Establish a welcoming environment by onboarding and assisting community members in a friendly, patient, and professional manner. 

• Identify, launch, and manage community initiatives that will keep the CcHUB Namibia community engaged and active.

• Work very closely with the community manager and the communications team on how to better engage our community online and create content that is relatable to the ecosystem.

• Monitor and report on feedback/online reviews, and communicate with management to share customer feedback and insights gained from online community conversations.

• Build and maintain relationships with current members, potential members, and industry professionals.

• Maintain and monitor accurate databases across multiple platforms (billing, customer data, etc.).

• Answer, screen, and forward phone calls, enquiries, and requests, and handle them accordingly. 

• Collaborate with the administrative team to maintain and manage the co-working spaces

Events

• Assist in the planning of monthly events (both online and in-person), workshops, and seminars for various community members.

• Understand and enhance the overall customer experience (creating a sense of community among members).

• Produce bi-monthly reports on community trends, including but not limited to data on the number of events, event type, and number of attendees.

• Curate content that would benefit our members and increase visibility for our work.

Administration Support 

• Provide an exceptional client and member service experience by understanding their needs and delivering the right solutions.

• Coordinating communications within, between, and among various functional teams and external stakeholders

• Serving as a point of contact (POC) for all matters related to the coworking space and member experience

Qualifications

• A bachelor's degree in a business-related field, marketing, communications, or other related fields is required.

• Minimum 1-2 years of experience in a field related to community, communications, or within the startup ecosystem.

• Possesses strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.

• Strong organisational and multitasking skills.

• Familiarity with coworking management software (e.g., Office RnD, Luma) would be an added advantage

• Comfortable speaking in public and engaging with diverse stakeholders.

• Experience working within the startup ecosystem and building communities. ( Knowledge of the startup ecosystem in Namibia and across the region would be an extremely added advantage.)

Key Attributes:

• Self-starter, self-motivated with the ability to work independently and as part of a team.

• Passionate about creating inclusive and collaborative environments.

• Adaptable to a dynamic, fast-paced work environment.

• Strong customer-focused approach

• Problem-solving mindset with attention to details

• Should be able to work independently

Additional Information

Please note this is an onsite role to be based in our office in Namibia