Commercial Operations Manager

Company Description

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. 

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. 

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. 

Job Description

We are looking for an experienced Commercial Operations Manager to take ownership of managing our commercial operations function concentrating on ensuring efficient delivery and improvement on BAU processes that enable the successful operation of the commercial function. The role will report to the Commercial Scalability and Operations Manager. In this role, you will work across all functions within commercial including Sales, Marketing, Revenue Operations, Deal Execution, Sales Enablement, Commercial Legal and M&A. You will be responsible for owning, managing and executing Business-As Usual processes across the operations team and driving incremental improvements (in systems, processes, and policies). The role includes managing a team of staff members.

Key responsibilities include:

• 6 + years of Building and managing a hybrid operations delivery model involving local and offshore resource capacity, systems enablers, governance structures and KPI reporting for all key commercial functions.
• Managing the day-to-day activities of the commercial operations team, driving commercial-led initiatives and supporting broader company initiatives involving or impacting the commercial function
• Managing the finances of the function including budgeting, forecasting and monthly spend for commercial OPEX, and remuneration planning and management spanning salary changes, bonus and commissions plans & payments processes.
• Commercial headcount management including all processes relating to commercial Recruitment, Joiners and Leavers.
• Technology enablement management including managing the internal commercial systems team and working with central Business Systems teams to deliver new and changed capabilities to support operations evolution, execution and automation.
• Execution of and delivery of continuous improvement in (i) commercial contracts processing, (ii) data quality across our key systems of record, (iii) range, extent and value add of our KPI reporting and insights analysis, (iv) measurement and value add of our Customer Satisfaction (CSAT) processes, and, (v) automation of operational activities.
• Execution of effective Governance and Operational cadence
• Serve as the primary point of contact for Commercial personnel and broader business functions for ad-hoc information and support requests as needed.

Qualifications

We are seeking Manager level applicants with demonstrable experience of working in similar/related role(s). Experience of Commercial Operations in a similar organisation with good knowledge of Technology services & Consultancy exposure would be highly desirable/preferable (for a deeper appreciation of our IT Services/transformation expertise), but the role doesn’t require any technical skills per se – it’s about managing and scaling the operations of the sales team.

• Capability to manage both ongoing Business-As-Usual operational activities as well as a range of parallel projects driving change in those operations.
• Possess attributes including an ability to multi-task effectively, to work at both a detailed and macro level, and, to work effectively in an environment where both planned and unplanned activities arise on a daily basis.
• Have excellent planning and organisation skills including the ability to prioritise and manage large volumes of work, to tight deadlines.
• Strong relationship-building and influencing skills are required for working with a range of stakeholders across the commercial function and across the broader business.
• Excellent knowledge of MS Office productivity tools, in particular PowerPoint and Excel, including an ability to work with large, complex datasets.
• Is highly discrete with sensitive information.
• Some experience working with SaaS applications MS Dynamics 365, DocuSign CLM and Kimble Apps (aka Kantana), and, with reporting & visualisation tools including PowerBI would be beneficial.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.