Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Summary:
Performs complex and confidential administrative, sales and customer service functions for Commercial Insurance operations.
Essential Functions
- Re-markets renewals, creates renewal proposals, and handles other renewal activities in coordination with the agent.
- Responsible for up sells and cross sell referrals on a monthly basis as defined by management.
- Offers policy review on each call and makes suggestions in the best interests of the customer and in compliance with established procedures.
- Assists agents with summaries of insurance, schedules, and proposals as needed for account review. Processes and follows-up on cancellations and reinstatements to ensure accurate and timely resolution.
- Maintains knowledge of internal and external systems needed to provide customer service. Maintains knowledge of personal and/or commercial products offered.
- Provides quality customer service to customers and agents in support of agency strategic business goals. Responsible to problem solve escalated calls.
- Provide system and underwriting support for commercial agents.
Knowledge/Skills/Abilities
- Commercial/industry related experience required.
- Extensive computer skills, Microsoft Office Package, insurance carrier and agency management systems.
- Ability to write routine reports and correspondence.
- Minimum five (5) years product experience and related operations experience.
Education and Experience
- Property & Casualty license required.
- High School diploma required.
- 5+ years experience in field.
Starting salary $59,826.00 - $74,781.00 based on experience
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Top Skills
What We Do
AAA. Always here for our Members, communities, and you.
Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry
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