Commercial Director

Employment Status:Regular

Time Type:Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

This role will lead and manage a country or regional sales team. 

These are your duties:

• Responsible for developing and implementing the sales strategy, budget and goals each year, prior to submittal of the annual budget.
• Provides leadership and direction to the country/regional sales team on an ongoing basis. Motivates and promotes cross selling and superior customer service. Regularly acts as an authority figure to effectively disposition customer issues and complaints.
• Hires, trains and develops NAMs, KAMs and CCSs to ensure Commercial objectives/targets are met. Evaluates staff performance and initiates disciplinary action as required. Determines training and developmental needs of staff. Enabler for strong communication, regular product knowledge and corporate goals and vision.
• Plans and organizes sales staff attendance at scheduled events, and tracks success of the participants by monitoring the number of actual new customers won from leads generated at the events.
• Contributes to strategic direction through the development of an understanding of our customers’ business environment.
• Develops and executes promotional campaigns and assembles strategic insights into presentation materials and call planning.
• Assists with the preparation of the annual sales & marketing budget to meet and contribute to the company objectives and operating margin. Monitors, analyses and reports the results to various levels of the organization on a regular basis throughout the year.
• Interacts with customers and prospects to develop and maintain an understanding of the marketplace. Monitors competitor sales and marketing activities.
• Assists in the preparation and issue of marketing literature. Attends conferences, exhibitions and meetings as required.
• Provides input for regional investment, M&A, marketing and pricing strategies for the region.
• Responsible for development and management of key trade association and government agency relationships.
• Provides input for business analysis, market intelligence and competitive data.  Collaborates with Finance in ensuring appropriate data and metrics are available.
• Provides input for the development and implementation of relevant programs that impact staff and customers and proactively communicates as required.
• Utilizes business savvy and personal leadership skills to influence staff and change business culture.

What we expect:

• Post-secondary education is mandatory, preferably in technical and/or business fields – an Engineering Degree and an MBA are assets.
• Six or more years of strategic leadership (global or regional accountability) of a product group or technology.
• Ability to influence, build networks and get things done without traditional line-authority.
• Excellent communication and interpersonal skills are essential.  The ability to work in matrix and team environments is critical.
• Ability to lead multiple stakeholders and balance competing priorities.
• Proven ability to consistently exceed sales goals.
• Proven experience dealing with large organizations at senior level.
• Create clear, effective and professional written communications and presentations.
• Good IT skills (Microsoft Office), good communication and interpersonal skills. Excellent written and spoken English.
• Problem solving and decision-making skills required.
• Must be able to meet deadlines and at times work under pressure.
• Experience with leading a country/regional sales team.
• Continually review sales processes to ensure they are efficient effective and accurate.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at [email protected] if you require accommodation in the interview process.