Commercial Account Manager

At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.

We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.

Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.

Ready to push boundaries and accelerate your career? Let's make it happen.

This role is based within our Customer Development team here at Mimecast and we are looking for an exceptional person with strong sales skills. The Customer Development team is a high velocity sales environment that is growing rapidly.  The Customer Development team handles current Mimecast accounts. The ideal candidate must be a self-motivated, strong team player with a proven track record of success in generating upsell and high retention rate of customers. A good understanding of the corporate technology stack as well as cloud computing will be beneficial. A strong work ethic is vital in this competitive marketplace. Successful candidates will thrive in a fast paced, agile but well-structured sales environment that is regularly reinventing itself.  

What You'll Do:

• Achieve monthly / quarterly / annual upsell revenue  
• Work with the Partner / Channel Development team to develop and execute against account plans  
• Develop and execute against sales activity plans to achieve the agreed revenue quota  
• Travel throughout the year to various customers for account reviews 
• Focus on building and maintaining relationships with existing accounts  
• Responsible for selling new technology into existing customer base and driving incremental revenue opportunities  
• Business Administration – manage the reporting of KPIs and general CRM housekeeping 
• Sign up to and execute against a set of end-to-end sales methodology and process 
• Monitor and report on activities while providing relevant management information  
• Liaise and attend meetings with other company functions necessary to perform duties, aid business, and develop organizationally  
• Attend trainings and develop relevant knowledge and skills KPIs  
• Weekly end user activities   
• Pipeline stats – pipeline movements  
• Forecasting accuracy  
• Customer retention  
• Account penetration and incremental growth  
• Weekly customer engagements  
• Customer retention target 

What You'll Bring:

• College degree preferred but not essential 
• Minimum 2 plus years IT sales experience (ideally within Email / Messaging / Security / Storage - but not essential) 
• Proven sales achievement against revenue quota. 
• Ideally with experience of both Direct & In-Direct sales roles. 
• Understanding of Corporate IT teams and their buying processes  
• Strong business / commercial acumen  
• Strong communication skills (Written and Verbal)  
• Results-oriented with a positive outlook  
• Self-starter, dynamic, confident presentation 
• A natural forward planner who critically assesses own performance and that of their team members  
• Thirst for knowledge and a “can do” attitude  
• Problem solver and team player  
• Presentable, articulate, and adaptable  
• Comfortable with a high performance and dynamic environment 
• Ability to be confident and to show humility 

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DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.