ITSM Automation Engineer

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
We are seeking an experienced Automation Engineer to join our team. In this role, you will be responsible for designing, implementing, and managing automation solutions within our IT service management platform, FreshService. You will work closely with cross-functional teams to streamline IT processes, enhance operational efficiency, and improve the overall user experience through automation. The ideal candidate will have a deep understanding of ITSM and ITIL principles, FreshService or similar platforms, and automation best practices.

• Own and optimize processes across all ITSM disciplines.
• Collaborate with cross-functional teams to align workflows and documentation to ITIL.
• Design, implement, and maintain automation workflows within FreshService to optimize ITSM processes.
• Leverage FreshService's automation features (such as Business Rules, Webhooks, SLAs, etc.) to streamline ticket management, service request workflows, and incident management.
• Collaborate with teams to analyze current IT processes and identify opportunities for automation and process improvement.
• Integrate FreshService with enterprise systems through APIs or scripting/programming.
• Write and maintain scripts or applications for automation (using JavaScript, Python, or PowerShell) or other relevant languages) to enhance system functionality.
• Troubleshoot and resolve any issues related to automation workflows or integrations.
• Regularly review and optimize automation workflows to ensure alignment with business objectives and ITSM best practices.
• Design high-level diagrams and flowcharts for processes and systems.
• Create and refine process documentation with IT Leadership.
• Report on automation usage, efficiency and areas for improvement.
• Collaborate with ITSM admins, FreshService stakeholders, and business users to gather requirements for automation initiatives.
• Provide technical support and guidance on FreshService automation features to team members.

Preferred Qualifications
Skills & Abilities:

• Education
• ITIL 4 Foundation Certification
• Experience:

Education & Experience:

• 5+ years of experience in an ITSM and automation role
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Other Requirements:

• Infrequent travel (10%)
  • Ability to provide personal transportation from time to time.
• Ability to work overtime.
• Prolonged periods of sitting at a desk and working on a computer

Compensation & Benefits
$91,000-$111,000 per year