At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Position Purpose
As a Cluster Manager – Operations at Iron Mountain, you will be responsible for leading and managing the operational performance of multiple service lines (DMS, RDS, DPS, and SDS) across a designated region. Your role is critical to ensuring service delivery excellence, resource optimization, cost management, and customer satisfaction. You will also manage facilities, drive compliance with OHSE standards, and support the integration of newly acquired businesses.
Key Responsibilities
Operations & Facility Management
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Lead and manage operations across multiple locations to meet performance targets.
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Ensure facilities are compliant with Iron Mountain standards and equipped to support business growth.
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Support audits and ensure high standards of operational readiness and compliance.
Systems & SOP Compliance
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Ensure full compliance with SOPs and data integrity within the ReQuest/SKP system.
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Monitor and review data and process adherence to ensure accuracy and standardization.
Resource & Headcount Management
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Manage and control labor headcount within budget.
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Drive resource optimization and productivity improvement initiatives.
Customer Service Excellence
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Ensure effective customer service operations to promptly address and resolve client issues.
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Drive improvement in customer CARE metrics.
People Management & Development
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Lead, develop, coach, and motivate a geographically dispersed team.
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Manage performance reviews, goal setting, and succession planning.
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Recruit and retain high-performing team members.
Cost & Productivity Optimization
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Monitor and manage operational costs including AMC and maintenance.
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Drive productivity improvements across facilities.
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Track and control spend in line with approved budgets.
Continuous Improvement
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Identify and implement operational best practices in collaboration with regional heads.
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Lead initiatives for continuous improvement in service delivery and operational efficiency.
Risk & Safety Management
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Ensure adherence to OHSE policies and maintain a safe and secure work environment.
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Conduct safety audits and ensure maintenance of critical equipment.
Business Integration Support
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Support the integration of newly acquired businesses including systems and SOP adoption.
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Assist in due diligence and assess operational fit for potential acquisitions.
Key Performance Indicators
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Compliance to group policies and SOPs
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Budget vs. actual headcount and cost
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Customer CARE metrics and audit scores
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Perfect Order / Zero Error performance
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Number of safety and security incidents
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Coaching hours and training man-hours
Qualifications & Experience
Education:
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Graduate degree required
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MBA in Operations preferred
Experience:
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10–15 years of experience in operations or warehouse management
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Proven leadership in managing large, dispersed teams
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Experience managing cost centers and contributing to business planning
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Exposure to customer relationship management is desirable
Skills & Competencies
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Strong leadership and team-building skills
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Excellent problem-solving and decision-making ability
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Strong knowledge of operations and facility management
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Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
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Familiarity with ReQuest, SKP, and O’Neil systems is a plus
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Strong communication skills in English and Hindi; local language desirable
Category: Operations Group
Top Skills
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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