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At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: Cloud Support Engineer– Prishtine, Kosovo
Role Purpose:
We are looking for a Cloud Support engineer, proficient in providing technical services for our organization's products. This role will be resolving the technical faults in software and hardware, installing and configuring computer systems, and identifying and resolving any issues regarding computer hardware and software. This role will be in direct contact with the clients for any technical assistance required by them.
*Principals only. No recruiters.
Responsibilities:
- Help our customers integrate their applications with Wasabi
- Assist our partners in successfully deploying Wasabi into their customer environments
- Explore the inner workings of the S3 protocol and how it communicates with Wasabi’s services
- Respond to escalated customer support issues.
- Troubleshoot and Replicate customer environments for the reproduction of defects.
- Monitor day-to-day operations to ensure platforms meet functionality and availability expectations.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT-related field.
- Hands-on experience with AWS S3.
- 3+ years of experience in technical support or network operations or a related role.
- Experience with Kubernetes, Docker, and container technologies for deployment and orchestration.
- Automation skills using Ansible, Terraform, and Bash for infrastructure management.
- Professional certifications such as AWS S3, Linux, Cisco, or Unix will be preferred.
- Good communication and interpersonal skills.
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
What the Team is Saying
What We Do
Recognized as one of the technology industry’s fastest growing companies, Wasabi is on a mission to store the world's data by making cloud storage affordable, predictable and secure. With Wasabi, visionary companies gain the freedom to use their data whenever they like without being hit with unpredictable fees or vendor lock-in. Instead, they’re free to build best-of-breed solutions with the industry’s fastest-growing ecosystem of independent cloud application partners. Customers and partners all over the world trust Wasabi to help them put their data to work so they can unlock their full potential.
In September 2022, Wasabi achieved unicorn status following $250M in funding. To date, Wasabi has raised over $500M at a $1.1B valuation.
As leaders in our community, Wasabi strives to always inspire by example and give to those who are most in need. We team up with our partners in a purposeful way to create corporate social responsibility initiatives that will make a true impact in a way that is authentic to who we are. Our community engagement programs include Veteran Support like the Run to Home Base, Female Empowerment, Educational Opportunities, Non-Profit Storage Donations, and more. We also created a unique music and arts CSR program to bring the power of music and the arts to those who need it worldwide. The Red Hot Beats program launched with our partners at the Liverpool Football Club Foundation promotes mental health and wellness through music therapy for young people in the Liverpool area. Meanwhile our founding partnership of the MGM Music Hall at Fenway supports arts access, education, and opportunity for students and emerging artists in New England.
Why Work With Us
At Wasabi, we know that product alone does not make a company. We empower our employees to thrive by prioritizing their personal lives and showing trust in their abilities, and as a result, they bring remarkable energy and enthusiasm to their careers at Wasabi.
We have team members from every corner of the globe, including the US, Europe, & Asia.
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Wasabi Technologies Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Wasabi has a full remote work policy. However it maintains its corporate office and encourages employees to use it when they need to.
