Job description:
As the Cloud Operations Delivery Manager, you will be responsible for building and leading a highly motivated technical team, maintaining our cloud infrastructure environment, and providing support to our internal and external customers. Day-to-day operations include but are not limited to: supporting Azure and server OS related issues and requests, second level incident support and system administration, automation and process improvements through automation, vulnerability remediation, audit participation, addressing trending issues, interacting and coordinating with our partner operations teams, managing our Cloud Services including deployments (as needed) and rolling out hotfixes. The role involves incident call management, incident resolution, managing escalations and disaster recovery participation. You will also mentor support technicians to meet the customer’s needs.
Key Responsibilities:
o Build and manage a second level support team. Supporting a 24/7 service.
o Integrate with and support partner Operations teams within the program
o Constantly seek to improve, resolve, and streamline processes through automation to meet operational challenges, provide consistency and reduce incidents and MTTD/MTTF
o Oversee process integration with partner teams
o Coordinate with Service Management team regarding Incident, Problem, Configuration and Change Management Processes for OS and all Cloud Services
o Oversee Security and compliance policy guidelines and monitoring for OS and Cloud Services.
o Supervisory responsibilities following the organization’s policies.
o Responsible for defining and documenting processes and Standard Operating procedures to bring about order and consistency.
Required Skills and Experience:
o Bachelor’s degree in Computer Science or related field or related professional experience in a related field.
o 8+ years of progressive IT experience/management in large complex information systems. Including on-prem data center, ie: server, storage management, virtualization, networking, systems management, and project management as well as Azure.
o Understanding of automation tools such as Terraform, Puppet, etc.
o Effective Customer facing communication skills that build confidence.
o Experience with SOC, SOC2, CIS, etc. compliance controls
o Experience in managing production systems on a large scale.
o Experience utilizing Linux and Windows systems.
o Solid understanding operational support concepts like change management, on call rotations, escalations, and uptime
Preferred Skills And Experience:
o Cloud Architecture Certification
o Experience with Data and Cyber security
o Experience with Data Protection and Archiving solutions
o Experience designing and consuming cloud service architectures.
o Experience in deploying and supporting web-based applications.
o Understanding of operational concepts like network security, routing, and load balancing.
o Understanding of protocols like TCP/IP, SSH, RDP, etc.
Work Conditions:
o Positively react to change as the Company evolves and the needs of the environment change.
o Carry out other duties, not covered above, as necessary, which will be deemed appropriate to the nature of the department and/or role.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
.
Top Skills
What We Do
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com.
.png)
