Cloud Operations Manager - Solr/Java ( Portfolio Companies)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com
Our employees are our foundation. Sitecore is built upon a diverse group of passionate, innovative, and collaborative individuals located across four continents and over 20 countries.

About the job:

We are seeking an experienced Cloud Operations Manager – Solr/Java to lead a team that will be responsible for the provisioning, management, maintenance, monitoring and troubleshooting of Solr search instances used in the Sitecore Managed Cloud Platform. The ideal candidate will possess a strong technical background and exceptional leadership skills, enabling them to navigate complex challenges and foster a productive work environment.

Key Responsibilities:

• Ensuring a well-functioning, aligned with the global strategy, as well as motivated team, also acting as a primary person responsible for personnel management within the team
• Keeping overview of team’s activities, including support load, active and planned tasks, projects, schedules
• Deciding and managing team’s scheduling details, task assignments, overtimes, performing local resource planning
• Providing performance management and goal setting for all members of the team, making balanced task assignments, promotions, or role changes
• Ensuring the team is sufficiently loaded and timely reacting on any surplus or shortage of the team’s resources
• Assisting team members in solving work-related difficulties, providing guidance on approaching various questions
• Ensuring integration and adaptation of junior engineers once they are assigned to a team, as well as coordinating their ongoing growth and future development plans
• Participating in management meetings, taking part in discussions as well as organization of process improvements within the team and the overall department

Qualifications

• Experience: 2-3 years of managerial or lead experience in a technical role.
  Technical Expertise:
  
• Strong knowledge of Apache Solr and hands-on experience troubleshooting performance issues.
• Proficient in Linux system administration.
• Understanding of Java (JVM, JDK/JRE) with the ability to interpret Java heap dumps and thread dumps.
• Cloud experience, preferably with Microsoft Azure.
  Skills:
  
• Excellent command of English, both written and verbal.
• Strong people management skills – the position assumes directly managing and mentoring a team of technical engineers
• Strong technical background – the position requires analyzing of the technical challenges and selecting an efficient way to overcome those
• Demonstrable ability to maintain productivity in ever changing environment with competing priorities
• Should be able to maintain an efficient communication and meet targets under pressure
• Effective time and project management skills
  

• Experience in the following would be a plus:

  • Experience in troubleshooting software performance & scalability issues

  • Experience working with technologies such as Kubernetes is a plus

  • Experience with Windows system administration

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.