Job Summary
This Client Technology Staging Engineer position will focus on User Lifecycle Management (ULM) which includes the provisioning and removal of user account services across the Abacus client base. Adding and removing these services touches on all Abacus platform features and therefore offers a wide range of exposure to the underlying technologies that make up the Abacus products. This position requires highly organized and self-driven qualities. A candidate that will be a good will look for opportunities to expedite the process through automation and collaboration with other teams in the organization. The position comes with high visibility as it is the first and lasting impression a client has about our organization.
Responsibilities (including, but not limited to the following):
- Handle new user requests, staging users for a variety of our services
- Handle user off-boardings, ensuring data integrity and handoff
- QA of services offered to users (Citrix, Email, File Access, etc.)
- Ownership and follow up of pending issues to resolution
Skills
- Knowledge of Windows Server Technologies including Active Directory, DNS & DHCP
- Knowledge of public cloud technologies, such as Office 365 and Azure in particular
- Understanding of Citrix XenApp/Desktop and profile management
- Highly logical thinker with a strong eye for detail
- Ability to work under pressure and with short deadlines
- Must have availability to occasionally work nights and some weekends
- Familiarity with PowerShell preferred
- Ability to work independently with little supervision
Qualifications
- Minimum 1-2 years experience in a client facing position
- Minimum 1-2 years experience in an system administration role
- Associate level certifications a plus
- Ability to commute to NYC office on a hybrid basis
The Benefits of Working for Abacus
- Competitive compensation
- Exposure to a diverse array of technologies
- Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
- Opportunities to further technical education through online courses and technical certifications
Top Skills
What We Do
Abacus Group, LLC is a leading provider of hosted IT solutions and service focused on helping alternative investment firms by providing an enterprise technology platform specifically designed for the unique needs of the financial services industry. The innovative and award-winning Abacus Cloud platform allows investment managers to source all technology needs as a service, offering the capacity to scale on demand to meet current and future cybersecurity, storage and compliance requirements. The company has offices in New York, NY; San Francisco, CA; Boston, MA; Dallas, TX; Greenwich, CT; Los Angeles, CA; Charlotte, NC; and London, England. For more information, visit www.abacusgroupllc.com
