Search the 5 jobs at Abacus Group

The System Administrator will provide technical support primarily via phone and email, managing client requests and incidents, troubleshooting hardware and networking issues, and administering Microsoft 365 and Active Directory. Key responsibilities include documentation, multi-tasking client issues, and occasional travel for on-site support. The role requires a proactive attitude and strong customer service skills to ensure client satisfaction.

As the Presales Engineer, you will collaborate with sales, engineering, and product teams to explain and support Abacus’s technology and services. Responsibilities include conducting sales pitches, managing client relationships, translating business needs into solutions, and developing methodologies to position Abacus as a leader in the Managed Security Service Provider space.

As a Customer Experience Manager, you will oversee customer relationships, facilitate meetings, gather feedback for service enhancements, and ensure client satisfaction. You will promote the Abacus brand and provide training on the platform, while identifying opportunities for service upselling and documenting customer data.

As a System Administrator, you'll provide exceptional technical support to hedge fund and private equity clients, handling troubleshooting for workstations and network issues while maintaining communication with clients. You will manage ticket queues, document resolutions, and collaborate on operational improvements, ensuring great client service.

The Sales Executive is responsible for selling IT and Cyber Services to alternative investment firms, developing market strategies, managing client relationships, driving sales cycles from prospecting to closing, and collaborating with internal teams. The role emphasizes professionalism, strong communication skills, and an understanding of the alternative asset management sector.