Client Support, Level 2

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

ABOUT US:

We are looking for a 2nd level Customer Care Specialist to join our international Customer Support team.

The Customer Care Specialist will provide our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. You’ll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers and by this creating long term customer relationships.

Our award-winning, certified Customer Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success.

THE CHALLENGE:

• Become an expert on Sportradar’s products and services.
• Communicate well and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences.
• Quickly and efficiently respond to and resolve customer queries through chat, ticket system and email.
• Incorporate and share customer feedback to advocate for the customer.
• Escalate critical service and technical issues to the appropriate channel and take ownership.
• Take over support related projects, initiatives and their independent processing.
• Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support.

ABOUT YOU:

• Technical background, experience with XML/HTML/JSON or similar.
• Experience with Java, .net or other programming languages is a big advantage.
• Ideal candidate will have previous experience in a similar role.
• High interest in and understanding of international B2B client support and communication.
• Very good English skills both written and oral.
• Ability to analyze and resolve complex issues.

OUR OFFER:

• The opportunity to work and develop within an inspiring and fast-growing company
• Collaboration with friendly colleagues from all over the world
• Modern international company structures and flat hierarchies
• A highly motivated, award-winning and certified team
• Education and training
• Hybrid work environment
• Team activities

​​​​​​​OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Two Technical Interviews: Meet with the Technical team and later with the Hiring Manager to dive into your solution, as also discuss team fit.
• Technical Assessment: A short (home) task to showcase your technical skills.
• Finals Steps: Receive feedback and, if successful, an offer! 

Pay Range: $40,000 - $50,000
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!