Client Success Specialist (Digital Marketing)

About The Position
Company Overview
AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.
Summary of Role
We are seeking a skilled professional to join our Client Services team, focusing on deepening relationships with our premier advertisers. This role is a unique blend of strategic planning, hands-on execution, and client management, ideal for someone with a solid foundation in digital marketing and client engagement. With at least 3 years in the digital marketing field and strong experience in client-facing roles, you'll be pivotal in crafting and implementing strategies that resonate with our clients' goals and our company's vision. Your day-to-day will involve coordinating with internal teams to roll out effective advertising campaigns, ensuring client satisfaction through clear communication and detailed reporting.
Responsibilities

• Strategy: Work with the Strategic Select team along with our agency Business Development, Client Services, Creative and Operations teams to develop and implement current post-sale workflow and strategy to retain and grow revenue among strategic clients. Support Business Development in some key new business presentations.
• Execution: Work with Business Development and Ops to execute post-sale deliverables that align with the client's KPIs and the team's budget, including strategic advertising campaigns, pixel placements, campaign audits, reporting, in-market visits, creative strategy, and creative development as needed.
• Project/Account Management: This position will be responsible for overseeing AdCellerant's largest advertisers through its strategic AdCellerant Select team. Duties will include offering support, analysis and client services where needed to retain and drive revenue.
• Communication: Internal communication with the team will be a crucial responsibility of this role to ensure the team is clear on its goals and strategic plans to drive revenue. External communication will include maintaining and elevating our standards of superior client service, translating and executing sophisticated marketing strategies that include digital, creative and traditional media, and maintaining client relationships.
• Digital Training & Seminars: This role will participate in planning, building and delivering training for key clients. Topics can vary from broad marketing best practices to specific digital platforms and can be conducted in person or online.
• Reporting: Deliver client reporting on a bi-weekly, monthly, quarterly and annual basis, to align with AdCellerant Select standard operating procedures. Reporting will leverage proprietary technology, as well as Google Analytics and Google Ads.
• Team Building: As a growing company we hope that all individuals will contribute to the future growth and acceleration of our business. What are your ideas to help us continue to grow at a very rapid pace over the next year?
• Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved and document best practices.

Requirements

• 3+ years of working and communicating with clients focused on digital marketing, data, operations and/or advertising performance conversations
• 2+ years in a client services or business development role (at a digital advertising company preferred)
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to understand and execute plan once a contract has been signed
• Proven ability to articulate the distinct aspects of digital products and services
• Demonstrable experience developing client-focused, differentiated and achievable solutions
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• BA/BS degree or equivalent

Location Information
This role is required to be located near our Denver, CO office, with hybrid work from home flexibility.

• Our HQ is in Denver, Colorado. Our fun, downtown location is open for those who wish to work in the office, set visitor meetings, and collaborate with coworkers in person.
• Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Compensation
Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $85,000-$100,000. The salary range is $70,000-$80,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers.
Benefits
AdCellerant offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• Work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Life at AdCellerant
Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company's business objectives can be achieved. Our goal of team first since our founding has led to being recognized in a few ways we are proud of:

• Denver Business Journal "Best Workplace"
• Built In Colorado's Best Workplaces 2018, 2019, 2020, 2022, 2023
• Inc. 5000 Award for Fastest Growing Companies in the U.S, 5 years running: 2018 - 2022

Those who join our team join the ranks of an engaged, lively, industry-leading team! We are united in our mission to make Madison Avenue-level digital advertising solutions available to Main Street marketers, and you'll find our main Pillars woven throughout everything we do.
AdCellerant's Pillars:

• Driving results for partners & local businesses
• Technology innovations to stay ahead of the curve
• Our team members' success & well being
• Exceptional customer service for every single partner
• Conducting our business in an ethical & sustainable way
• Making our local community a better place

Other Requirements
Currently legally authorized to work in the United States on a full-time basis.
Equal Opportunity
AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
Important: Security Notice
We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.
Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.
We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.
Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.
If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at [email protected]
*** Please do not send resumes via email ***
Additional Notices
E-Verify Statement
AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.
Colorado Job Application Fairness Act
Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.
Application Deadline
February 10, 2025 or until the role is filled