Client Success Manager

Note: This is a remote opportunity.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

Are you an HR professional with a strong technical background, ready to step into a client-facing role? If you have experience in benefits technology, HRIS systems, and payroll administration, and you’re eager to apply that expertise in customer engagement, this role might be the perfect fit for you!

As a Client Success Manager at Procare HR, you'll be the primary point of contact for your clients, managing their accounts, overseeing data and services, and ensuring they have the support they need.

What You'll Do:

• Manage Client Relationships: Oversee Medium, Large, and Enterprise accounts, working closely with supervisors, operations, and finance teams.
• Support Stakeholders: Provide project management, HR data analysis, and reporting to help clients get the most out of their HR technology.
• Maximize HR Technology: Help clients fully utilize UKG and other HR systems to streamline their operations.
• Deliver Exceptional Client Service: Ensure every interaction is responsive, solution-oriented, and geared towards client satisfaction.
• Own Your Accounts: Once assigned to an account, you’ll be responsible for all aspects of its success, building trust and ensuring client satisfaction.

What You'll Bring:

• HR Experience: 3+ years of experience HR functions such as payroll administration, benefits technology, or HRIS systems.
• Technical Expertise: Proficiency in HRIS platforms (especially UKG Ready) and experience using Salesforce CRM to manage customer data and projects.
• Communication Skills: Strong verbal and written communication skills to collaborate with clients and cross-functional teams effectively.
• Analytical Ability: The ability to analyze HR data, generate reports, and use metrics to drive performance improvements.
• Project Management Skills: Experience in managing multiple projects and priorities simultaneously, ensuring timely delivery and client satisfaction.

What Sets You Apart:

• Client-Centric Approach: You excel at building strong, trusted relationships with clients, acting as their go-to resource for all HR-related needs.
• Problem-Solving Expertise: Your technical proficiency allows you to quickly address complex HRIS or data challenges, ensuring smooth client experiences.
• Data-Driven Insights: You have a keen eye for analyzing HR data to offer actionable insights that help clients optimize their workforce strategies.
• Results-Oriented Mindset: You consistently exceed expectations by delivering solutions that drive customer satisfaction and operational efficiency.
• HR Industry Knowledge: Your deep understanding of HR, payroll, and benefits functions enables you to navigate client challenges with confidence and expertise.
• PEO and/or HR Shared Services experience is a PLUS!

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal

The salary range for this role is $70,000-$80,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, depth and years of experience, certifications, and specific location.
Join us in reshaping the future of HR services!