Client Relationship Manager (Onsite in Aurora, IL)

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

Join Pitney Bowes as a Client Relationship Manager onsite in Aurora, Illinois. You will play a pivotal role in driving growth and ensuring continued success. As a valued team member, you will manage client relationships, ensuring our customers achieve optimal results in their mailing campaigns while adhering to United States Postal Service (USPS) regulations.

The base salary range for this position is $60,000 to $70,000 with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You are a results-driven professional with a talent for building strong client relationships and delivering exceptional service. With clear communication and sound judgment, you excel in balancing client expectations while fostering collaboration across teams.

As a Client Relationship Manager, you will:

• Cultivate and manage relationships with small to medium-sized clients to encourage repeat business and new opportunities.
• Lead the proposal process, including budgeting, pricing, proposal writing, and contract negotiations.
• Actively address and prevent client issues to enhance retention and satisfaction.
• Communicate updates and recommendations to senior management and clients to ensure alignment and client retention.
• Deliver in-depth analysis and presentations to senior-level management.
• Engage regularly with client representatives in person to strengthen relationships and foster loyalty.
• Monitor reporting metrics to ensure service levels, volumes, pricing, and quality align with expectations.
• Collaborate with USPS and internal departments to recommend improvements in mail quality (e.g., design, readability, and Critical Entry Time).
• Gain a thorough understanding of assigned clients' products and business strategies to identify additional revenue opportunities.
• Develop and present proposals to decision-makers that enhance revenue and profitability.
• Renew and negotiate contracts based on Pitney Bowes’ rate card guidelines while securing formal agreements.
• Advocate for regulatory changes with clients and assist with implementation strategies.
• Represent Pitney Bowes Presort Services at industry events and trade shows.
• Achieve and maintain MDP (Mail Design Professional) certification within the first year of employment.
• Perform additional duties as assigned.

Your Background as a Client Relationship Manager, you have: 

• Minimum 3 years of relevant work experience.
• Proven ability to establish and nurture long-term client relationships.
• Persuasive communication and negotiation skills with adaptability to diverse situations.
• Proficiency in Microsoft Office, with advanced PowerPoint capabilities.
• Strong decision-making skills with the ability to prioritize multiple assignments.
• Exceptional organization, attention to detail, and ability to work amidst frequent interruptions.
• Excellent verbal, written, listening, and interpersonal communication skills.

Our Team at Pitney Bowes, we do the right thing, the right way. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion of pieces of mail annually.  We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.