Client Project Manager

About the Role

Reporting to the Sr. Manager, Client Project Management, the  Client Project Manager will: 

• Lead and manage all phases of client projects for Technical Services across the TR product suite
• Manage technical projects including, but not limited to, Single Sign-On (SSO), document migrations, implementations, and other customized client needs.
• Bring appropriate internal individuals together to accurately scope the feasibility of projects and provide alternative solutions when projects are deemed to be not feasible.
• Set and manage expectations (timeframes, process, communications, etc.) with clients at the onset of projects, as well as throughout. 
• Lead projects through an Agile approach, including advocating for stakeholders and conducting project meetings (sprint planning, reviews, retrospectives) with internal and external contacts. 
• Serve as the primary point of (phone and/or email) contact for clients during projects and coordinating internally on behalf of firms. 
• Collaborate with and hold internal teams (consultants, engineers, other project managers, etc.) accountable for ensuring deadlines are met and that concerns are addressed in a prompt and appropriate manner. 
• Attain the product/process knowledge needed to step in to perform hands-on project work when delegating is not an option, as well to discuss product specifics with clients when necessary. 
• Contribute to the goals and tasks of the Professional Services, including assisting in the development of new offerings and processes and providing internal project management when needed

About You

You are a fit for the role of Client Project Manager if you have/are:

• Bachelor’s degree or equivalent experience (project management certification(s) preferred). 
• 5 years of direct project management experience preferred
• Experience operating within a high performing Agile team (in a product owner role preferred), and familiarity with project management tools and best practices
• 2 years of experience working with or in the accounting industry, including practical and applied knowledge of accounting firms’ needs from a process and software perspective 
• Superior interpersonal and written communications skills.  This includes the ability to effectively communicate and build strong relationships with various roles within an end user firm (IT, staff, managing partners, etc.), as well as with various internal departments outside of Professional Services (Sales, Development, Operations, Support, etc.)
• Experience with GoFileRoom, GoSystem, UltraTax, Checkpoint, or other accounting firm products preferred
• Experience with TR’s ONESOURCE product suite preferred
• Experience with document management systems preferred
• Experience working with Salesforce, Certinia (FinancialForce) or other PSA and project management tracking software and tools
• Proven flexibility and ability to solve problems creatively. 
• Successful track record of seeing projects through the full life cycle that are completed according to outlined scope and timeline
• Proven ability to meet deadlines, SLAs, and operational targets and revenue goals

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.