Client Order Coordinator

Job Description
Client Order Coordinator
Camana Bay, Cayman Islands.
Monday - Friday 8:00 am - 4:30 pm or 8:30 am - 5:00
Hybrid: Onsite 4 Days / Work from Home 1 Day
The Fulfilment Team Client Order Coordinator ("COC") has responsibility for processing requests to make changes to client entity statutory documentation and data to ensure CSC Cayman's Corporate Legal Solutions Team ("KY CLS") are fulfilling their statutory, legal and regulatory obligations.
The COC will have solid experience attending to incorporation, registration, set-up and maintenance of various types of Cayman domiciled entities and will complete tasks within a prescribed regulatory compliance framework.

• Process correspondence and administrative matters received from Relationship Managers, Clients, Statutory and Regulatory Bodies and external service providers relating to the portfolio of KY CLS serviced companies, trusts and partnerships
• Prepare the necessary forms for formation/incorporation and ongoing administration of various entity types including trusts, partnerships, limited liability companies and segregated portfolio companies and attend to registration filings with the company registrar
• Ensure client records/maintenance activities are accurately completed in accordance to regulations and internal policies, procedures and best practice
• Interpret statutory documents and make requisite updates to statutory registers, including Register of Directors & Officers, Limited Partners & Contribution, Members, Managers, Mortgages & Charges and Security Interests
• Prepare and file documents with government agencies and regulatory bodies in a timely manner so as not to incur penalties
• Maintain ViewPoint and Laserfiche to assist with maintaining the database's integrity, updating such as and when necessary
• Prioritise client requests (24 hours response time) and attend to general correspondence with the Registrar of Companies, CIMA, attorneys, and third-party service providers
• Carry out the Quality Assurance Review of Fulfilment Team work that has been carried out by the other Client Order Coordinators
• Report to management on findings from quality assurance checks
• Develop effective working relationships with clients and business partners
• Assist with ad hoc projects as requested by the Director or Senior Management
• Share best practices with team members and contribute to the review of policies and procedures
• Provide cover for CLS Bangalore CoSec Team

What technical skills, experience, and qualifications do you need?
Required level and content of education:

• Undergraduate Degree in related field preferred, or Chartered Secretary Certification with minimum of two years of trust/private wealth or company administration experience

Functional competencies required:

• Analytical - Ability to review documents and files for necessary data, check records for accuracy, update documents to completion and retrieve data to answer questions
• Corporate Governance - Understanding of corporate governance, relevant local regulations and best practices
• Knowledge - Demonstrated knowledge of the regulatory requirements and local laws relevant to the administration of corporate structures ; Administers corporate entities and is knowledgeable on the types of trust and corporate entities within the Cayman Islands; Understanding of FATCA and CRS
• Reporting - Communicate clearly and objectively on work completed and status of client matters

Behavioural competencies required;

• Accountability - Adheres to deadlines and appointments; acts in accordance with organizational and quality standards; takes responsibility for own actions whilst completing work in an efficient manner
• Adaptability - Continues to work effectively when tasks change; does not lose balance when workload increases; is able to handle feedback and challenges, remains focused when given a deadline
• Attention to Detail - Remains focused when dealing with detailed information and checks own work for errors
• Communication - Effectively conveys information and expresses thoughts and facts; Demonstrates effective use of listening skills and is open to colleagues ideas and thoughts
• Client Focus - Monitors and meets the needs of clients, responding to them in a timely manner and continuously seeks to provide the highest quality service - ensuring client satisfaction; translates the client's wishes into the organisations products and services.
• Integrity - Adheres to commitments and treats all equally, respectfully and without discrimination
• Occupational Knowledge - Demonstrates proficiency in regard to the a Client Relationship Officer role and is committed to continuous learning, improvement and development to include the application of changes in relevant laws and legislation, technology (hardware, software, equipment and processes)
• Proactivity - Commences tasks and duties without line manager request; proactively seizes opportunities that will assist the team
• Teamwork - Works cooperatively and effectively with other to achieve common goals
• Work Quality - Methodically and accurately undertakes tasks and strives for correctness

Key experiences required;

• Proven experience in successfully administering Cayman Islands trusts, companies and partnerships
• Demonstrable knowledge of various types of trust and corporate structures and understanding the difference between such
• Understanding of corporate governance, relevant local regulations and best practices
• Experience in successfully liaising with clients, regulatory bodies and third party service providers via telephone and/or email
• Experience in successfully working as part of a team

Computer knowledge required;

• Proficiency in using Microsoft Office Suite
• Experience of Cayman Islands governmental systems CORIS and EDMS

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $52,000 KYD to $65,000 KYD.
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.