Client Development Executive Manager

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Job Description

The Role

The Client Development Executive Manager will manage a portfolio of Global Strategic Clients (GSC).

The Client Development Executive Manager will run day-to-day aspects of client relationship activity globally for the clients within their portfolio ensuring a high level of proactivity, including client-facing interaction, ensuring client team accountability, a relentless focus on lead generation and driving opportunities, an ability to "connect the dots", undertaking, analysing and acting on financial data, client and market research and intelligence, providing strategic pitch support, generation of actionable client feedback, actively engaging clients on diversity and inclusion and targeted client events in addition to sharing best practice with, and supporting, the wider GSC programme to demonstrate a "client first" attitude with a client focused mindset and deliver an outstanding client experience.

What you will be responsible for

The responsibilities of the role are as below:

1. Management of client portfolio

• manage a portfolio of Global Strategic Clients

• work closely with relationship teams to develop, implement and track progress of annual global client plans and ensure client plan objectives and actions are followed up in a timely manner, holding team members to account as necessary

• actively monitor relationship mapping and ensure regular dialogue with key relationship contacts and the development of new relationships across your client's business

• liaise on client-specific activities with a wide range of internal stakeholders across the global Clifford Chance network, e.g. partners, lawyers, secretaries, business development and business services teams

• assist with the preparation of agendas for internal team meetings, and capture and follow-up on action points arising

• preparation of regular financial and non-financial reports (including value added reports) for clients and internal audiences, and interpretation of data

• work alongside the Firm's commercial team to monitor the financial performance (including profitability analysis and lock-up) of individual clients and recommend actions to improve performance

• produce and manage client relationship documents and attend client meetings where required

• administer and maximise value to the Firm from client secondments

• ensure compliance with panel commercial terms and KPIs

2. Proactive lead generation

• build relationships with client contacts including legal function management/law firm management, and key legal contacts

• opportunity spotting, including utilising CC collateral to develop client relationships and win work

• leverage opportunities for revenue generation between clients within the portfolio and the wider GSC programme

3. Strategic Pitches & Bespoke documents

• work alongside the Firm's commercial pricing team to manage panel RFPs and pricing agreements

• work alongside the Firm's central pitch team to manage global panel pitches and major cross-practice opportunities for clients within portfolio

• work in collaboration with relevant practice leads to manage strategic proposals

4. Client Feedback

• ensure regular relationship, pitch, matter and secondment feedback reviews are held and ensure feedback is shared with the relationship team and acted upon in a timely manner

5. Research & Intelligence Monitoring

• research and analyse a client's business and key market sectors to identify new revenue-generating opportunities

• collate and disseminate key client developments, news stories and industry trends to client teams

• manage the achievement of global revenue fee targets for your clients
• identify and respond to new revenue generation opportunities arising from client and market developments

• combine financial analysis with industry knowledge to identify gaps and exploit new business opportunities

• develop business through leveraging the Firm's product offerings and thought leadership campaigns

6. Client Events and Inclusion

• work with the Global Events Team and Inclusion Team for ideas on specific client events that will meet the strategic and tactical objectives of the client plan

• play a key role in the organisation of client events working with the Events and Inclusion Team and external providers as appropriate

• work with Associate Teams to help plan and run their own client inclusion and events

7. Best Practice

• share experiences from other client teams; provide objective thinking and suggestions towards the expansion of client relationships

• work closely with C&MD colleagues to develop and share best practice throughout the Firm

• support the Global Strategic Client Programme through contribution to strategic projects as necessary.

Qualifications

Your Experience

• You will have excellent client relationship management experience ideally gained within a law firm or professional services environment

• Experience of strategic account planning and managing complex client relationships, including leading panel RFPs

Skills and work style

• A global perspective, with sensitivity to multiple and diverse cultures

• A solid track record of being proactive and delivering high quality work, both personally and through a team

• An optimistic outlook with a bold willingness to experiment, innovate and challenge past policies and progress with suggested ideas

• An ability to multi-task, and work to tight deadlines within a fast-paced environment

• A client-centric view and the ability to translate opportunities into simple, quick and actionable plans

• Demonstrates a keen interest to learn about our clients' industries and businesses

• Well-developed influencing and presentation skills as well as being confident, resilient, and focused

• The ability to work effectively and in partnership with legal and business

• Professional teams reflecting a range of personalities and working styles

• Team player who shares knowledge, motivates and coaches others

• Excellent prioritisation skills with the ability to make judgement calls on where to add value

• Strong interpersonal skills with a focus on exceptionally strong communication skills, both verbal and written

• Effective at fostering relationships with internal and external clients

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Additional Information

Equal Opportunity Statement 

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here.