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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.
What You'll Bring:
- University graduate in any disciplines
- Minimum 5 years experience in client facing role providing corporate customer service and support
- Good understanding of banking/financial industry
- Experience in engaging with members and providing support
- Strong presentation skills and writing in English are essential
- Excellent people management, interpersonal and communication skills
- Customer-oriented with professional and passion to provide excellent service
- Engage with members of the organization to provide support and ensure a positive member experience
Impact You'll Make:
- Identify trends and opportunities for improvement based on member feedback and data analysis
- Ensure outstanding members experience and deliver results through leading and review of all processes
- Collaborate with other departments, to ensure a seamless member experience
- Perform due diligence of potential/current members and any KYC related matters
- Provide training to member to ensure their knowledge on company system and privacy regulations
- Prepare and deliver regular reports on membership engagement and support to senior management
- Participate in and handle ad hoc projects
This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
TransUnion's Internal Job Title:
Consultant, Customer Support Operations
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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