Customer Support Specialist

Let Us Power Your Potential

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Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: ComplyRight is seeking a Customer Support Specialist to join the Pompano Beach, FL team!

Your Responsibilities:

• Develops strong working relationships with assigned clients using a variety of resources and techniques including customer quarterly calls, in-depth account analysis and proactive touches on all areas of business.
• Responsible for customer satisfaction, maintaining customer communication, the overall management of the customer relationship, and customer retention activities.
• Coordinates with customer contacts, relationship managers, and other appropriate areas to ensure customers are properly serviced, projects are properly executed, and all operational arrangements are in place to service assigned accounts.
• Effectively understand customer expectations and employ best practices associated with problem solving, proactive account management, presentation of additional offerings and cross-functional teamwork to ensure we act as the customers’ most helpful partner.
• Keeps abreast of new products/services and changes to existing products/services.
• Identifies additional opportunities to provide more products and services to meet customers’ needs.
• Oversee maintenance and facilitation of contract terms, new contracts, contract amendments, etc. for team-shared accounts.
• Review invoices, conduct periodic billing reviews, ensure credits, write-offs and payments are properly applied, and work with assigned accounts to resolve billing questions.
• Report on progress and status of assigned accounts making recommendations on continuous improvement and growth of partnership.
• Share account insights with the team overall to optimize systems, service levels and development resources and opportunities.
• Work closely with the Manager of National Account Services, Systems Manager, and other internal departments to ensure operational efficiency and a synchronized customer experience.
• Other related duties are assigned as needed.

You Must Have:

• 1+ years of experience in the field or in a related area; proven service and account management experience with Fortune 500 and/or 1000 accounts
• Superior account management skills and ability to effectively interact within all levels of an organization
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Self-motivated and detail-oriented, entrepreneurial attitude and excellent work ethic
• High proficiency in MS Office applications and experience using a CRM tool
• Experience with legal/HR-related business activities preferred
• Ability to analyze and solve problems using learned techniques and tools
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Organizational and time management skills
• Strong problem-solving skills

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.