Claims Training Specialist

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Training Specialist with a strong focus on content creation and virtual training delivery. This role will be responsible for developing engaging, interactive training materials using e-learning content platforms and delivering virtual training sessions to ensure claim handlers are well-equipped to handle property claims efficiently and accurately.

This is an excellent opportunity for someone with a passion for instructional design, technology-driven learning, and training facilitation to make a meaningful impact on our claims organization. If you have expertise in developing digital learning experiences, delivering virtual training, and staying ahead of industry best practices, we encourage you to apply.

What you’d be doing:

• Develop engaging training content using e-learning content platforms, ensuring materials are interactive, visually appealing, and effective in knowledge retention.
• Design and deliver virtual training sessions using platforms like Zoom, Microsoft Teams, or other web-based tools to engage remote learners.
• Collaborate with subject matter experts (SMEs) to create job aids, interactive modules, simulations, and video-based learning experiences.
• Maintain and update training materials to reflect changes in claims processes, industry regulations, and best practices.
• Manage the Learning Management System (LMS) by uploading content, tracking training completion, and generating reports on training effectiveness.
• Support onboarding and upskilling initiatives for claims professionals by providing digital learning resources and live virtual training.
• Evaluate training effectiveness by gathering feedback, analyzing performance data, and implementing improvements to enhance learner engagement and comprehension.
• Stay informed on emerging trends in instructional design, virtual learning, and claims handling best practices to continuously enhance training methodologies.

We’re looking for someone who has:

• Bachelor’s degree in instructional design, education, communications, or a related field, or equivalent work experience.
• Experience in instructional design, e-learning development, and virtual training facilitation, preferably in the insurance or claims industry.
• Proficiency in utilizing e-learning content platforms to create professional, interactive learning experiences.
• Strong virtual training skills, with experience delivering engaging web-based training sessions.
• Knowledge of property claims processes, regulations, and industry best practices.
• Excellent communication and presentation skills, with the ability to simplify complex topics for diverse learners.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• Proficiency in Microsoft Office Suite and experience working with learning management systems (LMS).

About the Claims team at SageSure: 

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents, and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor, and engage with those around you in ways that bring out the best in people and effect change.  You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.