Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
The Claims Sr Training Specialist is responsible for claims department training and quality improvement initiatives. Areas of responsibility to include developing and delivering training initiatives that support overall claim colleague development and improve performance, evaluating Training and Quality processes, finding opportunities for efficiency and continuous improvement, coordinating external resources that deliver training and development opportunities, and sharing subject matter expertise with senior team members.
PRIMARY RESPONSIBILITIES:
• Design, assemble, update and present trainings and materials using recognized training techniques and tools.
• Monitor the effectiveness of training by analyzing individual or group performance results.
• Support claim quality performance evaluation processes for the business unit, understanding scope of development capabilities and using knowledge of operating policies and procedures.
• Assess training needs through surveys, interviews with employees, or consultations with managers.
• Schedule appropriate training sessions and manage the logistics of these sessions.
• Maintain and update training records (e.g., trainee lists, schedules, attendance sheets).
• Provide technical support to department by producing and updating user guides of claim handling resources, following established guidelines and senior level directives and verifying information.
• Align individual performance with department expectations by adhering to established schedules, setting work-related goals and communication with management.
• Conceptualize creative solutions that yield effective process improvements.
• Work with people at various levels within the organization to accomplish a common goal.
• Communicate information in a clear, well-organized, and professional manner.
• Escalate issues when necessary.
• Strong attention to detail.
• Manage and prioritize competing responsibilities concurrently and effectively.
• Adapt and be flexible in a complex, changing work environment to effectively support deliverables as a Shared Services asset.
KNOWLEDGE, SKILLS & ABILITIES:
• Knowledge of quality assurance procedures and techniques and tool usage
• Basic understanding of insurance policies and systems relevant to area responsibilities
• Working knowledge of database software and basic computer tools
• Working knowledge of Microsoft Outlook, Word, Excel, and Access
EDUCATION & EXPERIENCE:
• Bachelor's Degree or equivalent combination of education and work experience
• 5+ years’ relevant experience
• Experience delivering effective agent training programs.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
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What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country.
The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country.
In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients.
At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
