EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to provide early, timely and personal service to workers, employers and stakeholders whilst providing an empathetic customer experience through a specialisation in complex claims. This position focuses on customer service and support to all stakeholders to provide pro-active, tailored, timely and effective management of specialised claims.
This will be a permanent, full time position based in our Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.
YOUR RESPONSIBILITIES
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Develop strong customer relationships and provide a high level of customer service to all parties
- Conduct health promotion activities to enhance the injured worker’s wellbeing and empower them to participate in their own treatment and recovery.
ABOUT YOU
- Demonstrates strong customer service focus with exceptional organisational and time management skills
- Displays strong analytical and problem solving skills, with the ability to assess challenges and implement effective solutions
- Communicates clearly and effectively both in writing and verbally to build strong connections with clients and colleagues
- Sound knowledge of medical terminology gained through work experience or studies in Allied Health is beneficial however not mandatory
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
