Claims Assistant

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with extensive customer service experience to work with one of EML’s Specialised Insurance business, Hospitality Industry Insurance (HII).  We provide industry specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs. If you are looking to kickstart your career in a corporate environment or workers compensation, this role is for you!

The purpose of this role is to provide administrative support to our Case Managers in HII to pro-actively & effectively achieve compliance and management of worker’s compensation claims. This position operates in a high volume and deadline driven environment that focuses on the pro-active administration to support management of claims.

This will be a permanent, full time position based in the Sydney office, with flexibility to work from home for up to 3 days per week.

YOUR RESPONSIBILITIES

• Supporting our customer, the claims teams, in completing admin-based tasks
• Responding to customer admin enquiries in a timely fashion
• Completion of letters, requests and forms on behalf of claims team
• Organise medical appointments, investigations, travel, police reports and interpreter services
• Review and process invoices
• Manage basic phone enquiries such as unpaid accounts and changing medical appointments
• Positively contribute to team culture including participating in team meetings and activities
• Ad-hoc requests and projects as needed

ABOUT YOU

• High School Certificate or equivalent work experience
• Previous experience in similar administrative role
• Intermediate proficiency in Microsoft Office Suite
• Strong communication and time management skills; high level organisation skills
• Enthusiasm for administrative work, office management

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.