CISCO Systems Engineer

Reports To: Director of Operations Classification: Exempt
Department: Network Operations Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.

Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Position Overview:
We are seeking a highly skilled Systems Engineer with deep expertise in Cisco technologies to join our IT infrastructure team. As the Cisco SME, you will lead the design, implementation, and optimization of our Cisco-based network and systems infrastructure. You’ll provide strategic guidance on Cisco solutions, ensure robust system performance, and support critical business operations with high-availability network architectures.
Key Responsibilities:

• Design, deploy, and maintain Cisco networking solutions (routers, switches, firewalls, wireless networks, and collaboration systems).
• Act as the primary Cisco technology advisor, providing expertise on architecture, best practices, and product roadmaps.
• Lead system upgrades, migrations, and patch management for Cisco platforms.
• Collaborate with cross-functional teams to deliver end-to-end network solutions aligned with business needs.
• Conduct capacity planning, performance tuning, and troubleshooting for complex network issues.
• Ensure compliance with security standards, implementing Cisco security solutions (e.g., Cisco ISE, ASA, Firepower).
• Provide tier 3 support, training, and documentation for IT operations.
• Participate in disaster recovery planning and business continuity initiatives.
• Stay updated on emerging Cisco technologies and recommend innovations to optimize infrastructure.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 5+ years of experience in systems engineering with a focus on Cisco technologies.
• Cisco certifications required (e.g., CCNP, CCIE highly preferred).
• Extensive hands-on experience with:
  
  • Cisco networking (LAN/WAN, SD-WAN, wireless)
  • Cisco security solutions (ASA, Firepower, ISE)
  • Unified Communications (CUCM, Webex)
  • Data center technologies (Nexus, UCS)
• Strong understanding of network protocols, virtualization, and cloud integrations (AWS, Azure).
• Proficiency in automation tools (Ansible, Python) for network management a plus.
• Excellent problem-solving skills, with the ability to manage complex projects and competing priorities.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Experience with Zero Trust architectures and SDN solutions.
• Knowledge of ITIL frameworks and best practices.
• Background in hybrid cloud environments integrating Cisco solutions.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

What We Offer:
 

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.