Children's Ambassador, .5 FTE

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's. Badges and screens visitors according to our visitation guidelines. Determines the guest's destination and transportation needs, providing assistance as needed. Directs visitors with precise way finding. Transports patients internally providing a safe and engaging experience. Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility.

Requirements:

• High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• A minimum of one year customer service experience including conflict management situations.
• Demonstrated understanding of the needs of the neonatal, infant, toddler, pre-school, school-age, adolescent and/or adult patient in regards to their growth and development process.
• Bilingual abilities preferred. CPR certification within 90 days of hire - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service, communication, interpersonal, and prioritization skills are essential.
• Ability to work independently or as a team.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
• Ability to learn and retain detailed information to keep CHW safe, provide direction for visitors and to transport patients including: Facilities across the MRMC campus to include patient care and amenities, Visiting policy and nuances per unit/area, Donation guidelines, Interventions for violence prevention, Services, events and resources available for families

Schedule:

Week 1:

Sunday: 4pm - 8pm

Tuesday: 1pm - 5pm

Wednesday: 1pm - 5pm

Thursday: 1pm - 5pm

Friday: 1pm - 5pm

Week 2:

Monday: 1pm - 5pm

Tuesday: 1pm - 5pm

Wednesday: 1pm - 5pm

Friday: 1pm - 5pm

Saturday: 4pm - 8pm

Sunday: 4pm - 8pm

An on-call shift is required for all employees approximately one shift every two weeks. This is paid “stand by” for illness replacement. On-call coverage is 1st and 2nd shift on Saturday and Sunday and 3rd shift on-call is seven days a week.

Every other weekend availability is required.

Participation in a holiday rotation is required.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Health & Safety Association