Founded in 2000, FAM Brands designs, manufactures, and sells men’s and women’s sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world. Our portfolio of proprietary brands features Marika, Wildfox, Three Dots, and Balance Collection, while a partial list of licensing partners includes Orvis, Jessica Simpson, Eddie Bauer, and Woolrich.
With the capacity to produce over 75 million units per year, our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price.
That's the FAM Brands difference.
We are seeking a highly organized and detail-oriented Chargeback Manager to join our team. This role will oversee chargeback management for both customer and vendor transactions, specifically within the apparel industry. The ideal candidate will be responsible for reducing chargeback exposure, investigating disputed charges, recovering funds, and working closely with internal teams and external partners to streamline processes and ensure compliance.
Key Responsibilities:
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Customer Chargeback Management
- Investigate, respond to, and resolve customer chargebacks in a timely and accurate manner.
- Analyze chargeback trends to identify root causes and develop preventive strategies.
- Work with the sales, logistics, and customer service teams to gather documentation and evidence required to dispute chargebacks.
- Maintain records of chargebacks and resolutions for reporting and audit purposes.
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Vendor Chargeback Management
- Process and apply chargebacks to vendors, ensuring they are accurately documented and submitted.
- Collaborate with vendors to reconcile any disputes related to chargebacks and ensure compliance with contract terms.
- Implement and monitor chargeback policies for vendors, including tracking, issuing, and recovering fees.
- Act as the main point of contact with vendors to negotiate and resolve disputes.
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Analysis & Reporting
- Track, analyze, and report on chargeback metrics to monitor the financial impact and highlight areas for improvement.
- Generate monthly, quarterly, and annual chargeback reports for management, detailing dispute resolutions, recovery rates, and loss prevention.
- Prepare presentations on chargeback activities, trends, and initiatives to reduce future occurrences.
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Cross-Functional Collaboration
- Partner with other departments such as sales, finance, logistics, and operations to gather necessary information for effective dispute resolution.
- Work with the IT team to improve systems for chargeback tracking, documentation, and reporting.
- Lead or participate in training initiatives to help internal teams understand chargeback processes and reduce errors that lead to chargebacks.
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Compliance & Policy Development
- Stay up-to-date on industry trends, chargeback regulations, and best practices.
- Develop and refine internal policies and procedures to streamline the chargeback process and minimize chargeback risk.
- Ensure all actions taken comply with financial regulations and company policies.
Qualifications:
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 3+ years of experience in chargeback management, collections, or accounts receivable, preferably in the apparel industry.
- Strong knowledge of chargeback processes, dispute resolution, and applicable financial regulations.
- Excellent analytical skills with a high level of attention to detail.
- Proficiency in financial software and Microsoft Office, particularly Excel.
- Effective communication and negotiation skills to work with internal and external partners.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred Qualifications:
- Experience working in the apparel industry.
- Familiarity with ERP systems and chargeback platforms.
- Experience developing and implementing chargeback policies and procedures.
COMPENSATION
At FAM Brands, we are committed to fair and transparent compensation. Salary ranges for positions are based on job level, location, and market data. We offer competitive benefits and are dedicated to equal pay for equal work. Specific salary offers depend on each candidate’s qualifications and experience. FAM Brands also offers all employees participation in our annual bonus program (Non-Sales) or commission program (Sales).
Compensation Range
$85,000—$92,500 USD
Commitment to Equal Employment Opportunities & Diversity
FAM Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FAM Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
California Consumer Privacy Act (CCPA) Notice for Job Applicants
FAM LLC values your privacy. This notice outlines our practices regarding the personal information of job applicants in compliance with the CCPA.
What We Collect: We collect information you provide in your job application, including contact details, educational and employment history.
Purpose: We use this information to evaluate your application and manage the hiring process.
Disclosure: Your personal information may be shared with service providers assisting with recruitment and as required by law.
Your Rights: Under the CCPA, you have the right to access and request deletion of your personal information and to not face discrimination for exercising these rights.
For questions or to exercise your rights, contact [email protected].
By applying, you acknowledge you understand our privacy practices.
What We Do
Three Decades of Leadership In The Fashion Industry
Founded in 1985 by Frank Zarabi, FAM Brands provides innovative fashion, design, brand development, and distribution solutions to a wide range of retail and wholesale clients and partners. Our unique performance materials and versatile apparel designs-along with our competitive pricing strategies-have enabled us to become leaders in apparel industry. Our ability to thrive, centers around impeccable design and excellent branding. Our designers and production teams collaborate closely with our factories to create exception fashion strategies and details. Our world-class brands include Marika, Balance Collection, Bally Total Fitness, Tehama, Peace and Pearls, Eddie Bauer, Orvis, Woolrich, and more.
We are the trailblazers for activewear. Champions of fitness. We're for simple, elegant and vibrant designs. Our employees are star-reachers, bridge-builders, leaders and teammates. We are family-owned and operated. We are FAM Brands. We are growing and focused on strategic initiatives. Our factories are safe and our employees are valued. We are worldwide, world-class, forward-thinking and forward-looking. We work hard and believe in the work we do. We're for executional excellence and achieving our dreams. We are FAM Brands.
