Channel Sales and Programs Specialist

Job Title:

Channel Sales and Programs Specialist

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

The Channel Sales and Programs Specialist is responsible for collaborating with the regional channels sales and leader to drive the success of the company’s channel sales by managing processes, analyzing performance data, identifying areas of growth and enabling channel partners to meet their sales objectives. This role bridges the gap between sales strategy and execution, ensuring the team and partners have the tools, resources, and insights needed for optimal performance. The position requires a blend of analytical expertise, process efficiency, and relationship management skills for a comprehensive approach to managing channel sales and programs, driving efficiency, and delivering measurable business results.

About the Role:
 Channel Sales Analysis

• Analyze channel sales data to track performance, identify trends, and uncover growth opportunities.
• Develop, update and maintain dashboards and reports to provide actionable insights for internal teams and channel partners.
• Define and monitor key performance indicators (KPIs) such as revenue, market share, and profitability.
• Conduct analysis to measure and evaluate renewals, new business, cross-sell, up-sell to identify areas for improvement.
   

Channel Programs Execution

• Oversee the day-to-day execution of channel partner programs, ensuring smooth execution of processes such as onboarding, order management, and pricing supported through a global partner care team.
• Help to ensure the team maintains accurate records of channel partner activities, agreements, and program participation.
• Administer and support channel partner incentive programs, including tracking performance and calculating payouts.
• Manage & communicate with the channel team on compliance with partner agreements, program rules, and company policies.
   

Process Optimization

• Identify and address inefficiencies or bottlenecks in channel programs and sales processes.
• Develop and document standard operating procedures (SOPs) to ensure consistency and scalability.
• Work with cross-functional teams to automate workflows and improve partner satisfaction and partner sales team productivity.
   

Collaboration and Communication

• Serve as the primary point of contact for programs and sales-related queries from the channel sales team.
• Coordinate with internal teams (e.g., marketing, finance, IT, and supply chain) to align channel strategies with overall business objectives.
• Provide feedback from the channel team to enhance product offerings and marketing strategies.
• Support the planning and execution of new product launches or promotional campaigns to channels.
• Facilitate and maximise leverage on tools, systems, and resources.
• Collaborate with the APJ team and global team to address challenges, improve efficiency, and optimize their sales performance. 
   

About You:

• Bachelor’s degree in Business, Data Analytics, or similar.
• Proven experience in channel sales, channel programs, or a similar role.
• Experience in ICT and global technology companies is advantageous. 
• Strong analytical skills with proficiency in productivity tools like Sheets, Slides, Lookout, Clari, or similar.
• Experience with CRM (e.g., Salesforce) and ERP systems workflow.
• Excellent organizational and project management skills with the ability to manage multiple priorities.
• Strong interpersonal and communication skills for effective collaboration with internal teams and external partners.
• Knowledge of channel partner ecosystems, sales processes, and operational workflows.
• A proactive mindset with a focus on identifying growth opportunities, problem-solving and continuous improvement.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.