Channel Programs Admin

Responsibilities :

The Channel Programs Admin is mandated to prepare monthly Loyalty Perks and other Channel Programclaims validation report for the purpose of payout to partner resellers. This entails a series of validation steps to ensure the veracity and eligibility of the claims received over a particular period. The role has a monthly activity cadence at the end of which he/she is expected to submit the claims validation report to our third-party agency who will execute the payments.

Moreover, she/he is also expected to perform other tasks such as, but not limited to tracking and processing claims for the SLED team.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Extract Submissions and Payout Report from Workstride site
• Process report by checking for duplicates and scrub serial numbers against CDM portal and D365 to avoid double payment
• Update the Claims Report based on the results of the validation process
• Upload the Claims Report to the Workstride site
• Prepare final report according to specifications making sure total amount payable is clearly indicated
• Initiate request for approval and ensure report is available to the third-party agency for them to execute payment
• Update PBI dashboard (title: Loyalty Perks Report) with latest validated data
• Process DMR and Insight Monthly Claims report and ensure calculation is correct and coordinate with Rebates Team for them to check and validate
• Receive and download Orion Report; ensure this is saved and uploaded to the proper location
• Process SLED Claims Report using the template including upload of report to portal.lexmark.com
• Liaise with key contacts to ensure status of work is communicated as well as challenges that may be encountered
• Coordinate with Sales Support Team to verify serial numbers and claims and other issues that may arise
• Perform any other tasks that may be required by the business

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Computer and systems literate, spreadsheets skills, analytical skills
• Proficient knowledge with MS Excel & Database applications
• Works with no or little direct supervision
• Good oral and written communication skills

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Education: Graduate of any 4-year course preferably business-related
• Experience: At least 2-4 years experience working in a similar capacity with experience in using spreadsheets and calculations

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