Channel Enablement Specialist

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a channel enablement specialist to join us in our Lisbon Office and further uplift our customer operations department. We are looking for an individual with a prior focus on content creation with strong cross-functional experience collaborating with other organisations to ensure alignment. You will thrive in this role if you have the ability to identify, create, train, and measure effectiveness for partners and internal audiences while ensuring compliance with partner programs, policies, processes, and contracts. If you are someone who excels at conducting root cause analysis on systems and processes to identify opportunities for improvement, implement solutions, and measure success, we would love to meet you!

Your new adventure

• Work collaboratively with a team to run a best-in-class partner enablement program for solution providers while ensuring compliance with partner programs, policies, processes, and contracts
• Enable our solution providers to understand, position, sell, support, and integrate our products into customer solutions
• Deliver a strong enablement program for internal team members, including onboarding of new joiners and ongoing team education (e.g., product, policy, and process updates)
• Contribute ideas to the development of partner program frameworks, policies, processes, and tools that best drive Pipedrive’s channel strategy
• Manage the implementation of improvement opportunities in partner program frameworks, policies, processes, and tools that best drive Pipedrive’s channel strategy
• Build processes to improve the partner and/or internal channel sales team experience, efficiency, and effectiveness. Implement these processes by having a deep understanding of the program frameworks and tools
• Manage system processes to ensure compliance
• Provide ongoing support to channel partners, answering questions and addressing concerns to ensure their success
• Collaborate with our partner marketing team to ensure quality partner resources for marketing, including collateral, co-marketing, events, and tools
• Coordinate the engagement of sales, customer success, support, technical, and management resources to meet partner performance objectives and partner expectations
• Coordinate and host regular partner webinars to share quarterly updates
• Identify partner needs for additional training and develop a webinar cadence to meet those needs

Does this sound like you?

• Minimum 2 years of experience in a relevant field
• Strong experience with CRM tools (experience with Pipedrive is a plus)
• Strong communication and interpersonal skills, with the ability to work effectively across teams (sales, marketing, product development)
• Ability to analyse data to measure the effectiveness of enablement programs and design action points based on insights
• Ability to create and deliver training content for diverse audiences, including the creation of the content structure
• Ability to work in a fast-paced environment, manage priorities, and maintain strong time management and organisational skills
• Comfortable with calling attention to roadblocks and providing solutions
• Some familiarity with sales processes, lead generation, and customer engagement
• Understanding the role of channel partners in the sales ecosystem
• Understanding of processes related to partner onboarding and ongoing management
• Basic sales and marketing collateral development skills
• Some understanding of root cause analysis and problem-solving techniques
• Some comfort with understanding the micro and macro impact of projects managed
• Basic project management skills
• Ability to design and present processes, keeping various different stakeholders in mind

Why Pipedrive?

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work




Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.




Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.




#LI-ME1 #LI-Hybrid

We’re on the lookout for a channel enablement specialist to join us in Lisbon and enhance our customer operations department.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.