Search the 54 jobs at Pipedrive

As a Junior Customer Solutions Expert at Pipedrive, you'll support customers via live chat, email, and phone, diagnose issues, and collaborate with other teams. Your goal is to enhance customer satisfaction and loyalty while staying updated on the latest features.

The Head of Quality will develop and implement QA strategies to ensure high-quality software products at Pipedrive. Responsibilities include aligning quality standards across teams, establishing quality metrics, fostering a culture of ongoing improvement, and managing a high-performing QA team. This role emphasizes proactive problem identification and integration of best practices in the software development process.

As a Customer Solutions Expert, you will assist customers by answering their questions via live chat and phone. You'll collaborate with the support team and other departments to address customer issues, provide solutions, and foster customer loyalty.

The Manager of Customer Success will lead a team to ensure customer satisfaction throughout the post-sale lifecycle. Responsibilities include managing customer escalations, monitoring team performance, supporting user engagement, and identifying upsell opportunities, while fostering team growth and well-being.

As an ML Engineer, you will deploy ML models into production, automate data pipelines, and optimize model performance. Responsibilities include ensuring compliance with regulations, troubleshooting model issues, and managing ML platform components for monitoring purposes. You will also collaborate with your team in a flexible, value-driven environment.

As a ML Engineer, you'll ensure efficient deployments of ML models, automate data pipelines, optimize model performance, monitor production models, ensure compliance, troubleshoot issues, and contribute to ML platform management.

As a Full Stack Software Engineer at Pipedrive, you'll develop and enhance automation tools to streamline workflows for users. You'll work with technologies across frontend and backend, create intuitive automation interfaces, and ensure scalability and performance as the company grows.

The Risk Analyst will manage and coordinate responses to security incidents, support InfoSec initiatives, develop incident management processes, and enhance employee security awareness. The role requires participation in an on-call schedule for incident management, proactive risk identification, and compliance with security policies.

The UX Researcher will enhance understanding of user behavior and market needs by executing mixed-methods research, including qualitative and quantitative studies. Responsibilities include collaborating with teams, analyzing research findings, and advocating for a user-centered culture in the product development process.

The Risk Analyst manages and coordinates responses to security incidents while supporting various InfoSec activities including security awareness programs. Responsibilities include leading post-incident analysis, monitoring security threats, providing risk assessments, and ensuring compliance with security policies and frameworks.

The Customer Success Manager role involves onboarding customers, enhancing user engagement, ensuring client retention, and identifying upsell opportunities. The manager will maintain relationships with stakeholders, advocate for customer needs, and deliver on product value, all while maintaining high customer satisfaction scores.

As a Software Engineer at Pipedrive, you will develop and optimize reporting tools, manage real-time data triggers, and collaborate with designers to enhance user experience in sales processes. The role emphasizes scaling reliability and fast performance for analytical features that empower users in sales success.

As a Product Manager at Pipedrive, you will collaborate with engineering and marketing teams to enhance internal tools and processes, advocate for customer needs, identify pain points, and streamline the product management lifecycle through effective communication and data-driven decision-making.

As a Software Engineer at Pipedrive, you will develop AI-driven features, ensuring performance and scalability. Collaborate with product designers and machine learning engineers to create high-quality user experiences while utilizing generative AI techniques like prompt engineering and embeddings.

The ML Platform Engineer will build and maintain machine learning platforms and frameworks, design cloud-based infrastructure, and contribute to large-scale data processing systems. Responsibilities include monitoring ML performance, troubleshooting deployments, and ensuring effective documentation and communication across the organization.

As an Engineering Product Manager at Pipedrive, you will lead cross-tribe initiatives, manage the roadmap of critical services and tools, and enhance the platform's performance, reliability, and security. Your responsibilities include collaborating with stakeholders, validating ideas, tracking initiatives, and prioritizing tasks based on resource calculations.

As a Data Engineer, you'll design and build data pipelines, models, and prepare data sources for visualization. You'll work with Apache Spark, Kafka, and AWS to process large datasets, ensure data quality, and support internal customers in using data warehouses effectively. You'll participate in code reviews and contribute to best practices within the team.

The Engineering Product Manager will lead cross-tribe initiatives, collaborate with stakeholders, manage the roadmap for Pipedrive's services and tools, and enhance the performance, reliability, and security of the platform. This role involves transforming complex problems into actionable plans and prioritizing initiatives for successful implementation.

The Technical Writer will build and maintain Pipedrive's knowledge base by creating documentation for customers, collaborating with various teams for updates, responding to internal requests, and ensuring content clarity and accessibility. The role involves managing feedback, reviewing content, and optimizing presentation methods to enhance user experience.

The Technical Writer will create and maintain Pipedrive's knowledge base, collaborate with teams to ensure product updates are documented, and manage internal requests and feedback. Key responsibilities include writing clear product documentation, reviewing content for improvements, and working closely with localization teams for translation.