Channel Account Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

About the Role:

This Individual Contributor role is crucial in managing and expanding our strategic partnerships in Germany, a key market pivotal to our revenue growth in the upcoming year. The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within the channel community in Germany, particularly in the EX/CX space, and have a history of delivering impactful results. Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial German market.

Responsibilities:

• Strategically manage and expand major channel partnerships in Germany, driving substantial revenue growth.

• Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space.

• Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management.

• Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives.

• Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success.

• Key understanding of the Distribution landscape in Germany with previous experience working in a tier 2 model.

• Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.

• Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs.

Qualifications

• 5+ years of experience in SaaS or Channel Sales, with a focus on strategic partnership management.

• Demonstrated success in developing and executing high-impact partner strategies.

• Strong ability to engage and influence C-level executives, with excellent presentation and communication skills.

• Proven track record of driving significant revenue growth through strategic partnerships.

• SaaS background is highly preferred, with a deep understanding of software and services alliances.

• Willingness to travel frequently to engage with partners and internal teams.

• Bachelor's degree in a relevant field.

• Fluency in English and in German to a native level

Additional Information

These are some benefits you can expect from us in return:

• 25 days annual Paid-Time-Off (PTO) + an additional 5 days off for the first 5 years of service

• Life & Long-Term Disability insurance

• Learning & Reading budget of up to €1,000 per year

• Feedr: Free lunch on Freshworks when in the office

• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options

• Company Funded Employee Assistance Program (EAP) for both you and your family

• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.