Change Management Specialist (Global People Office)

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Job Description

• Change Management Strategy Development:
  Lead the creation and execution of change management plans, tailored to the specific needs of HR technology systems (ATS, HRMS, AI tools), ensuring alignment with business objectives. Develop strategies that support system adoption and long-term success.
• Adoption of HR Technology Systems:
  Drive the adoption of Talent Acquisition systems (such as the ATS SmartRecruiters, our candidate assessment solution, and other technology platforms as needed) and HRMS systems (e.g., SAP SuccessFactors). Support teams in navigating system transitions, including new features, upgrades, and the adoption of AI-driven tools designed to enhance and automate the hiring process.
• Communication Strategy:
  Utilize all communication channels (digital platforms, internal portals, email campaigns, webinars, etc.) and work collaboratively with content strategies and the Internal Communications team to effectively communicate changes and updates. Tailor messaging to different employee levels and departments to ensure clarity and engagement across the organization.
• Influence and Stakeholder Management:
  Build strong relationships with stakeholders at all levels (including HR, IT, and senior leadership) to effectively influence change, manage expectations, and address concerns. Work closely with functional teams to identify and address resistance to change.
• Training & Support:
  Develop and lead training programs for HR teams and end-users, ensuring they are fully equipped to leverage the new systems and processes. Provide ongoing support and guidance to ensure sustained adoption and usage.
• Digital Change Management Tools:
  Leverage digital tools and platforms (e.g., video tutorials, online guides, webinars) to engage employees and enhance the understanding of new HR technologies and systems. Stay updated on digital trends and ensure that the change management strategies are current and relevant.
• System & Process Improvement:
  Monitor system implementation progress and gather feedback from employees to ensure that all technology changes meet their needs. Identify opportunities to streamline workflows and improve system usage.
• Metrics & Reporting:
  Track the success of change initiatives by establishing key performance indicators (KPIs) for system adoption and user engagement. Provide regular reports to senior leadership on progress, challenges, and outcomes.
• AI and Future Technologies:
  Assist in the implementation and adoption of AI tools in the recruitment process, focusing on helping HR teams adapt to these new technologies and integrate them into their daily workflows.
• Collaboration & Cross-Functional Leadership:
  Work collaboratively with IT, HR, and digital transformation teams to align on system integrations, user experience, and the broader organizational roadmap. Act as a change champion and advocate across the global workforce.

Qualifications

• Education:
  Bachelor’s degree in business, HR, Change Management, or a related field is a plus.
• Experience:
  • 5+ years of experience in change management in large-scale organizations, with a focus on HR technology systems such as ATS (e.g., SmartRecruiters) and HRMS (e.g., SAP SuccessFactors).
  • Proven track record of driving adoption for new technologies, including AI-driven solutions, within complex, global organizations.
  • Experience in working with cross-functional teams, including HR, IT, and business stakeholders.
  • Experience in leading digital change initiatives and utilizing various communication channels (email, intranet, webinars, social media, etc.) for engagement.
  • Experience in managing change at a global scale, with a deep understanding of cultural nuances and global communication strategies.

Additional Information

All your information will be kept confidential according to EEO guidelines.