Great that you're thinking about a career with BSI!
Purpose of the role
- To provide administrative support to internal and external customers by allocating report reviews for certification decisions, coordinating processes relevant to report review/certification decisions, preparing and issuing certificates, completing standard owner reports, and undertaking varied tasks related to the maintenance of accreditation and standard owner requirements.
Key Responsibilities & Accountabilities:
- Co-ordinating processes relevant to report review/certification decisions including pre-reviews, report review allocation, and follow-up within agreed timeframes.
- Preparation and issue of certificates within agreed timeframes.
- Maintain system records, action data changes relating to certification workflows, and system-generated requests.
- Provide administration support to the certification review team and Technical & Compliance.
- Complete stakeholder reporting activities within agreed timeframes.
- Provide prompt, friendly, and professional service to internal and external customers.
- Work is completed accurately, and to a high standard within a planned timeframe.
- Be a brand Ambassador for BSI.
Key Performance Indicators
- Where all documents are available and the technical file is complete, report review is to be allocated within 2 working days of audit report upload.
- Minimize workflow idle time via completion of pre-reviews and regular follow-ups. Follow-ups are to be completed within 2 working days of initial contact with auditors and reviewers with cc to the Head of Delivery.
- 80% certificates to be issued within 2 weeks from the audit report submission.
- Issue all certificates within 5 working days of completion of report review/certification decision.
- Conduct regular follow-ups to reduce the number of expired certificates.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
