Responsibilities :
The Central Site Ops is responsible for support all process relate with the billing in the steady state stage as defined by the Client Statement of Work (SOW). Duties include day to day operations against the core managed services delivery requirements, including, Asset management, Toner management, customer reporting as required in the SOW. Expected to consistently demonstrate and represent the Lexmark brand according to our mission and guiding principles.
EXPERIENCE AND BACKGROUND:
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Handling issue resolution, general service delivery concerns, escalation management.
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2+ years experience in an operations role, invoicing, reporting (SLA and other operational metrics)
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Experience and knowledge in excel and power BI. Excellent skills in MS Office Suite including, word processing, spreadsheet (excel).
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Demonstrated ability to interact with internal clients via phone and email
PREFERRED:
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Experience financial concepts
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Strong analytical/procedural background with demonstrated ability to apply a systematic approach to problem solving.
EDUCATION:
Degree in Business Administration, Engineering, or equivalent
For the attention of Brazil, Portuguese language is necessary. Two out of the three requested people need to have this language skill.
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Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.
