TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Call Center Validation role will be responsible for analyzing business information through outbound calls and web searches. In this role, the Call Center Agent will confirm reliable data of businesses using different sources. The position is remote WFH.
This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management
What You'll Bring:
The successful candidate will be able to assume responsibility for gather critical business information in a casual manner or following a script. Additionally, when needed, the agent must do a web search to complement the proper validation process.
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The role requires strong English communication skills with active listening.
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Outbound phone calls business to business for validation purposes.
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Researching required information using available resources.
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Attention to quality of the data and details.
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Analyze the available information to determine the truthfulness of the business attributes.
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Meet individual / team targets and call handling metrics.
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Proactively works and adherence to company procedures, guidelines, and policies.
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Adapts well to change and can adjust priorities as needed.
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Teamwork and cooperation.
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Strong time management skills.
Impact You'll Make:
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English language proficiency B2+ or C1 that includes reading, oral, writing, and listening skills.
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High school diploma.
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6 months of experience in a Call Center environment.
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Excellent data entry and typing skills: 40 wpm
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Availability to work from 6:30am to 4:00pm Monday to Friday.
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MS Office knowledge (Excel-basic to intermediate) Nice to have.
#wfh #remote
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Rep I, Customer Support Operations
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
