Business Systems Analyst

As part of the Enablement Operations team, you will work with teams across Thomson Reuters to ensure teams are able to integrate key tools and platform standards across the organization.  Additional duties could include being asked to help with the managing, developing and running of training systems and create learning paths.  The ideal candidate will be a self-started who can quickly analyze processes and issues to help provide solutions.   This role requires a deep understanding of technology, excellent communication skills, development experience and an ability to see where operational efficiency can be optimized.

About the Role:

In this opportunity as Business Systems Analyst , you will

• Elicits and documents client business requirements.

• Develops and improves business processes within the technology and business organizations, understanding client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition.

• Translates requirements for technical solutions, based on understanding of how technical solutions impact the business as required.

• Responsible for maintaining relationships with internal and external customers. Uses a structured requirements process to assess near-term needs.

• Adheres to metrics to ensure customer satisfaction.

• Ensures change management and communication of change to team is done in a systematic way for medium level projects.

• Implements improvements to process or product as directed by management.

• Develops a strong awareness and understanding of Thomson Reuters technologies, products, and services in assigned area.

• Ensure seamless integration and communication between key tools and platforms (e.g., Thomson Reuters strategic tooling, automation tools, reporting and project management software).

• Identify opportunities to enhance tool interoperability and streamline workflows.

• Identify gaps in processes and skills, then design and implement changes and processes to bridge these gaps.

• Work with and help implement AI tools used by Thomson Reuters.

• Create code to automate systems used by the team and others.

• Knowledge of Power Platform and building applications through that platform.

• Build relationships with teams across Thomson Reuters.

• Work closely with cross-functional teams to understand their needs and challenges.

• Facilitate effective communication and collaboration between departments to ensure alignment and maximize tool utilization.

• Create and implement a consumer satisfaction model, which may include surveys, closure emails, or regular communications.

• Provide guidance and support to ensure best practices are followed.

• Analyze existing processes and workflows to identify inefficiencies and areas for improvement.

• Develop and implement best practices and standard operating procedures to enhance productivity and operational effectiveness for tooling across Thomson Reuters.

• Identify and prioritize key strategic tools to build enhances processes and practices, which may include Azure DevOps (ADO), Datadog, Cumulus, and Internal Developer Portal.

• Provide general assistance for cross-functional teams to create and or enhance Power BI dashboards, including templates and significant self-service materials.

• Oversee data integrity and consistency across integrated tools and platforms.

• Generate and analyze reports to provide actionable insights and support data-driven decision-making.

• Develop and deliver training programs to ensure team members and stakeholders are proficient in using key tools.

• Work with technology vendors to facilitate training sessions and workshops to enhance organization skills and knowledge.

• Create a robust system of communicating information to stakeholders including third party training materials, internal materials, automated learning systems, and documentation provided on Atrium.

• Develop more self-service access to vendor training tools.

• Create, implement, and enforce Azure DevOps compliance procedures across Thomson Reuters using self-serve dashboards and automation as much as possible.

• Stay up to date with the latest technology trends and best practices to continuously enhance the team's capabilities.

About you:

You're a fit for the role of Business Systems Analyst if your background includes:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• 5+ years relevant experience is required.

• Strong understanding of industry standards, best practices, and tooling for DevOps.

• Experience using AI tools, such as Copilot, ChatGPT and Open Arena.

• Experience with Microsoft Power Platform, Office applications.

• Proven track record of successfully facilitating, managing and/or integrating multiple tools and platforms.

• Proven experience in a developer role with a strong understanding of software development processes.

• Proficiency in program languages such as Python, Java, or JavaScript.

• Experience with cloud technologies (AWS, Azure, Google, Oracle).

• Familiarity with Agile methodologies and tools is desirable.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.

• Strong analytical and problem-solving skills, with a focus on continuous improvement.

• Experience in data management and reporting.

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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What’s in it For You?

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.