Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
NOTE: This position is HYBRID and requires 2 days a week in our Phoenix, AZ office.
The Business Systems Analysts II role is responsible for formulating and defining systems scope and objectives through research and fact- finding combined with an understanding of applicable business systems and industry requirements. The role requires analysis of business and user needs, documenting requirements, and reversing existing system logic difficulties as necessary. This role utilizes a combination of professional, business and technical systems knowledge and skills. As a Business Systems Analyst II, you will guide and advise less-experienced Business Systems Analysts, and you must be competent to work in some phases of systems analysis with consideration of the business implications in the application of technology to the current business environment. Additionally, you are responsible for fulfilling business needs in the development, implementation and maintenance of processing and reporting systems.
RESPONSIBILITIES / JOB DUTIES
- Plans tests or a defined subset of a larger system test. May make recommendations for acceptance/ rejection if requirements are not all met.
- Analyzes user requests for system changes or enhancements. Documents functional requirements.
- Determines cost, feasibility and utility. Develops recommendations as to how, when or whether to proceed with making the changes.
- Provides specific subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in specific business systems. Consultation can take the form of troubleshooting and/or education.
- Defines new data tables. Audits and maintains existing data tables. Defines format and range of values for new data added to existing tables.
- Provides ongoing training and assistance for end users and other stakeholder groups for a particular application, system or process.
- Analyses processing procedures. Develops recommendations for improvements.
- Creates and maintains data dictionaries for applications and systems supported by the analyst. These are definitions of what the data actually represent, how it's used in the business, and a range of expected values where needed.
- Analyzes data and system discrepancies. Documents issues. Works with programmers to correct data problems.
- Assists in the development of communication content for specific system changes being implemented in production. Availability during off business hours, weekends and holidays based on system performance or outages.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of business unit operations typically acquired through two years experience or formal training. Satisfactory oral and written communication skills for data collection and documentation
- User level knowledge of all systems developed and supported within the unit, preferably working with any travel systems such as Travelport, TST, Sabre, Globalware, Galileo.
- Basic knowledge of various tools such as spreadsheets, word processors or database organizers including formulas and macros.
- Basic knowledge of languages or utilities necessary to perform work.
- Basic knowledge of either business or systems analysis.
- Proven analytical and writing skills to produce systems development requests.
- User level knowledge of all systems developed and supported within the unit.
- Ability to develop an understanding of data relationships among various systems within assigned functional area.
- If responsibilities include programming/report production, knowledge of two or more fourth generation programming languages.
- Knowledge of structure testing methodology.
- Working knowledge of automated testing tools and other test management applications (i.e., Quality Center for defect management).
EDUCATION & EXPERIENCE
- High School Diploma or GED, BA Degree in related field preferred
- 2 - 4 years IT industry experience
- 2 - 4 years business systems analysis experience, preferably working specifically with travel systems such as Travelport, TST, Sabre, Globalware, Galileo.
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What We Do
AAA. Always here for our Members, communities, and you.
Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry
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