Business Relationship Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

• Location: Sydney, Parramatta or Newcastle

• Type: Permanent, full time

• Hybrid role, Happy to talk flexible working

The opportunity

We have a fantastic opportunity for a Business Relationship Manager to join our Workers Compensation team  as a Business Relationship Manager. In this role you will be responsible for developing, building and maintaining relationships with customers and intermediaries to expand the people risk business in NSW and nationally. You will need to have a strong focus on relationship management and sales, whilst meeting all compliance and regulatory standards.

Your new role

You will work as part of a National team and be responsible for the account management of a portfolio of customers. You will also;

• Develop engagement plans, proactively developing key relationships and analyse current trends and growth opportunities within the portfolio

• Establish and maintain strong relationships with customers, internal and external stakeholders

• Be the voice of the customer in our business, with the ability to work across different business units to bring the best of QBE to the customers program.

About you

We are looking for candidates with extensive workers compensation experience from either a Broker, Account Management, Claims or Underwriting background. You will also have:

• A market presence that ensures credibility

• Strong working knowledge and understanding of workers compensation

• Outstanding customer service and relationship building skills

• Strong communication and negotiation skills

• Excellent analytical skills and a high attention to detail

• Knowledge of the insurance industry and claims lifecycle

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Analytical Thinking, Business Management, Client Onboarding, Communication, Critical Thinking, Customer Value Management, Decision Making, Financial Products, Intentional collaboration, Managing performance, Marketing, Negotiation, Sales Management, Stakeholder Management, Team ManagementApplication Close Date: 09/03/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.