Business Operations Analyst IV

Posted 7 Days Ago
San Antonio, TX
Hybrid
Senior level
Cloud • Information Technology • Software
The Role
The Business Operations Analyst IV supports billing and invoicing for Rackspace's largest customer. Responsibilities include revenue analysis, expense tracking, financial forecasting, and managing projects from start to finish. The role requires advanced financial knowledge and excellent communication skills to support both external and internal stakeholders.
Summary Generated by Built In

We are looking for a Business Operations Analyst IV to join our Rackspace Government Team in the US. This role will directly support Rackspace’s largest customer by addressing billing & invoicing, revenue analysis, expense tracking, and forecasting.


Work Location: Hybrid 3 days in our San Antonio, TX headquarters.

Responsibilities

  • Directly support external customers by investigating, presenting, and discussing cloud billing questions, disputes, and quotes; also ensuring that all interactions are properly documented through tickets for processing and auditing.
  • Work closely with internal customers including corporate finance, accounting, procurement, & compliance.
  • Assist Finance leaders in leading day-to-day operations externally and manage inputs required for invoicing, financial forecasting, revenue recognition, and expense actuals.
  • Assess options for improvement on business expenses.
  • Prepares profitability analyses.
  • Develops/reviews forecasts for accurate and timely cash flow projections, sales projections, expense projections, profitability, headcount, department performance, and direct expenses.
  • Takes ownership of projects from start to finish.
  • May provide work leadership for less senior analysts and/or has project management responsibilities.
  • Prepare documentation for processing and compliance.

Knowledge/Skills/Ability

  • Advanced understanding of public cloud billing is preferred
  • Advanced technical knowledge of budgeting, financial statements, cash management, and financial analysis processes.
  • Advanced understanding of the overall financial function and interrelated components.
  • Ability to create highly complex forecasting models.
  • Must also possess high attention to detail and be capable of performing the most complex data analysis for extended periods of time. Expert Excel skills are required.
  • Must have advanced presentation skills, the ability to express the most complex quantitative concepts to a non-financial audience.
  • Advanced communication skills, both written and verbal. Excellent organizational skills.
  • Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
  • Ability to successfully work and promote inclusiveness in small groups.
  • Strong understanding of SOX (Sarbanes-Oxley) controls and compliance, with the ability to implement, monitor, and ensure adherence to regulatory requirements.
  • Strict adherence to processes required for government auditing
  • Experience with ERPs and Ticketing systems (Oracle and ServiceNow preferred)

Experience/Education

  • A minimum of 8 years of experience in financial planning, analysis, or a related field.
  • Bachelor's degree required in Business, Finance, or a related field
  • Cloud certification preferred
  • Fluent in English
  • All candidates must complete and qualify for CJIS clearance

Work Location: Hybrid 3 days in our San Antonio, TX headquarters.


#LI-AW1, #LI-Hybrid

Top Skills

Excel
Oracle
Servicenow
The Company
HQ: San Antonio, TX
7,509 Employees
On-site Workplace
Year Founded: 1998

What We Do

At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.

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