Business Intelligence Analyst

About Upshop:

Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 50k+ stores, 35 countries, and 3 continents.

Position Overview 

The Business Intelligence (BI) Data Analyst is responsible for transforming raw data into actionable insights to support strategic decision-making. The right candidate will have very strong presentation and relationship-building skills.  The BI Data analyst works closely with cross-functional teams, leveraging data visualization tools, statistical methods, and storytelling techniques to identify trends, opportunities, and performance improvements. 

Key Responsibilities 

Data Analysis & Reporting:

• Collect, process, and analyze large data sets to identify trends and insights. 
• Create and maintain dashboards, reports, and visualizations using tools such as Power BI, Domo, and Excel. 

Business Intelligence Development: 

• Design and implement BI solutions to support organizational goals.
• Work closely with data science and data engineering teams to ensure data accuracy and integrity. 

Stakeholder Collaboration: 

• Partner with stakeholders to understand business needs and translate them into analytical requirements.
• Present findings and recommendations to leadership, Upshop customers, and other teams in a clear, concise manner. 

Performance Monitoring: 

• Track key performance indicators (KPIs) and metrics to measure business performance.
• Conduct root-cause analysis to address operational challenges or inefficiencies. 

Continuous Improvement: 

• Identify opportunities for process improvements and propose data-driven solutions.
• Stay updated on industry trends, emerging BI tools, and best practices. 

Qualifications 

Education: 

• Bachelor’s degree in Computer Science, Mathematics, Statistics, Economics, or related field.
• Master’s degree a plus, but not required. 

Experience: 

• 2+ years of experience in a data analytics, BI, or similar role.
• Proven experience with BI tools such as Tableau, Power BI, Looker, or similar platforms.
• Prior experience with Domo strongly preferred 

Technical Skills: 

• Proficiency in BI platforms and data visualization tools.
• Hands-on experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud).
• Azure experience preferred
• Advanced SQL skills for querying and managing complex datasets.
• Strong understanding of database management, big data technologies, and data governance principles.
• Knowledge of machine learning and predictive analytics is a plus.
• Knowledge of Maui and/or C# a plus. 

Soft Skills: 

• Strong problem-solving and critical-thinking abilities.
• Deep understanding of how to interpret business needs and translate them into actionable data insights.
• Excellent communication and storytelling skills to convey insights to non-technical audiences.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment. 

Preferred Qualifications 

• Prior experience in grocery or retail industries preferred.
• Advanced certifications in BI tools or data analytics. 

Benefits/Perks:

• Competitive salary 
• Employer-matched 401(K) plan 
• Attractive paid time off policy 
• Career growth and development opportunities 
• Home office support set-up