The Senior Software Architect at Upshop will design and develop software solutions, focusing on cloud architecture and data management. Responsibilities include mentoring junior developers, collaborating with cross-functional teams, and overseeing compliance with security standards. A strong background in Azure and multiple technology stacks is essential.

The Director of Platform Engineering at Upshop will drive the success of enterprise grocery and convenience store chains by working closely with sales and product teams to demonstrate the value of technology solutions, conduct market research, train the sales team, and present solutions to C-Level audiences. The role involves ongoing collaboration with various teams to improve products and secure new business opportunities.

The Business Intelligence Data Analyst at Upshop is tasked with transforming raw data into actionable insights, creating dashboards and reports, collaborating with stakeholders, and driving business performance through data analysis. The role involves using BI tools to identify trends and proposing data-driven solutions for process improvements.

The Technical Support Operations Lead manages the customer support ticket and call queue, triages issues, and coordinates with the customer support team to ensure a seamless experience. Responsibilities include ticket management, critical issue escalation, team coordination, operational support, and performing trend analysis to improve support processes.

As a Senior Product Marketing Manager at Upshop, you will craft compelling narratives that position their SaaS platform for food retailers, articulating its value and driving customer engagement and investment. You'll work closely with product teams, innovate marketing strategies, and lead cross-functional collaboration to launch impactful campaigns.

As a Senior Customer Success Manager at Upshop, you will build robust relationships with key customers, ensuring satisfaction and driving retention through strategic partnerships. You will collaborate with internal teams to support projects and promote revenue growth, while staying informed on retail trends to identify opportunities for improvement.